Billing Coordinator

Description

Base Pay Range: $21 - $23/hr

The Association of Certified Fraud Examiners (ACFE) is the world’s largest anti-fraud organization delivering best-in-class training, offering the CFE credential and fostering a dynamic, global community of anti-fraud professionals.

We're looking for a detail-oriented Billing Coordinator to support the organization's billing operations. In this role, you'll handle invoicing, payment applications and invoice cancellations while providing excellent customer support for B2B transactions.

Essential Functions:

1. Processes purchase orders, invoices, and invoice cancellations. 
2. Applies incoming payments from various sources.
3. Ensures sales taxes or foreign indirect taxes are accurately applied during invoicing.
4. Responds to internal and external customers’ billing inquiries and requests, including but not limited to completing information in customers’ billing portal.
5. Communicates and actively applies company and accounting policies, and procedures in response to internal and external inquiries.
6. Generates and prints customer billing and account statements monthly. 
7. Assists with tasks and projects performed in the billing platform.
8. Performs monthly processes in relation to membership termination.
9. Identifies and resolves billing issues.
10. Corresponds with customers regarding account credits.
11. Performs other duties as requested or required.

Required:

1. 1-3 years of experience in billing functions and/or accounting. Four years of High School resulting in a diploma or GED required.
2. Working experience with customer portal onboarding process is preferred.
3. Ability to learn and perform job functions in multiple software platforms simultaneously.
4. Proven skills in organizing work, attending to detail, and prioritizing responsibilities effectively.
5. Effective written and verbal communication skills.
6. Skilled in collaborating with internal and external resources.
7. Proficiency in Microsoft Office, including Outlook, Word, Teams, PowerPoint, and Excel.

Benefits:

• Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance, along with long-term disability coverage and a $25k life insurance policy for employees. Additionally, we offer partial subsidy for dependent premiums.
• 401(k) Plan: Enjoy an unbeatable company match to help you save for retirement (truly unbeatable).
• Flexible Work Schedule: Mostly remote work in Texas.
• Paid Time Off (PTO): 4 weeks of PTO, with an additional week granted after 5 years and another after 10 years of employment.
• Paid Holidays: 12 holidays each year to help you recharge.
• Employee Success Sharing Bonus Program: The longer you invest with us, the more we invest in you!
• Wellness / Work-From-Home Reimbursement: $350 annually reimbursement for gym membership, workout equipment, work-from-home equipment, etc.
• Tuition Reimbursement: Up to $5,250 per year for qualifying degree plans.
• FSA Contribution: $250 annual company contribution to each employee's Flexible Spending Account (FSA).
• Professional Development: Training & Development department dedicated to your growth.
• Additional Paid Time Off: Paid Volunteer, Bereavement, and Civic Duty Hours.
• Employee Assistance Program (EAP): Confidential support for personal and professional issues.
• Social and Team-Building Events: Regular social events, team-building activities, and company outings to foster a positive work environment.
• Certification Bonus: Bonus program available for obtaining your Certified Fraud Examiner (CFE) designation.

For more than 35 years, the Association of Certified Fraud Examiners has relied on its core values of service, integrity, and professionalism to become the premiere association for those working to reduce white-collar crime, fraud and corruption. It takes a dedicated, experienced, and diverse team to serve more than 90,000 anti-fraud professionals around the world. By prioritizing a people-first mindset and cutting-edge technology, the ACFE is a place for employees to grow in their skillset while becoming part of a global mission.

Qualifications

Salary : $250 - $5,250