What are the responsibilities and job description for the Aggie Ring Program Student Assistant position at Association of Former Students of Texas A & M Univ?
Description
NOTE TO APPLICANTS: This application must be completed entirely during a single session. The software will not allow an applicant to save information and return later to complete the application. Please have all materials on hand before starting the application so that you do not lose your work.
WHAT WE CAN DO TOGETHER
The Association of Former Students engages and inspires the Aggie Network for Texas A&M University in perpetuating the Aggie Spirit. Through our Annual Fund, as well as other revenue streams, we provide scholarships, endowments, emergency student loans, and awards for faculty excellence. Our newest Aggie Ring Program Student Assistant will join our highly motivated Aggie Ring Program team members in advancing our mission by providing excellent customer service to current and former students.
OUR CULTURE
We work in an inclusive, professional, creative, and collaborative environment that delivers a strong positive social impact to current and former students, alumni, faculty and friends of Texas A&M University. We invest in your growth! Whether taking ring orders, assisting with repairs or locating the owners of found rings, you will have opportunities to expand your career skills. Personal and professional growth are fundamentals in our organization. What we do and how we do it is enhanced by a team spirit and flexibility.
THE ROLE
The Aggie Ring Program Student Assistant works an onsite schedule each week and may be called upon to work extra hours during Aggie Ring order cycles (May-June, August-September, January-February) and during other heavy workload periods.
ESSENTIAL FUNCTIONS OF THE ROLE
Reporting to the Manager of the Aggie Ring Program:
- Point-of-sale for Aggie Ring orders.
- Answer questions prior to placing orders.
- Ensure that each buyer feels our support and excitement about their Ring.
- Evaluate confidential records to determine eligibility to purchase an Aggie Ring.
- Assist with locating rightful owner of found Aggie Rings.
- Update biographical information in The Association’s database after each interaction.
- Prepare inventory by unpacking, inspecting, organizing or shipping Aggie Rings.
CORE COMPETENCIES
- Accurately learn and use point of sale software.
- Meet deadlines.
- Process orders and review for accuracy.
- Focus on customer success in all tasks.
- Timely and accurate response to phone and email inquiries.
- Willingness and ability to learn new point-of-sale software.
- Share with customers the achievements and contributions of The Association to the Aggie community.
- This position may be assigned other duties from time to time that align with the education, knowledge, skills and experience outlined in this job description.
EMPLOYEES OF THE ASSOCIATION OF FORMER STUDENTS
- Participate in various Association-wide activities such as engagement and fundraising goals, internal event teams, task committees, attending gameday receptions, Distinguished Alumni Gala and other external events as may be required.
- Serve as an ambassador by meeting our Team Expectations, fostering relationships with students and other constituents of Texas A&M.
- Exemplify Our Core Values: Respect, Excellence, Loyalty, Leadership, Integrity, Service.
Requirements
KNOWLEDGE, SKILLS & EXPERIENCE
Minimum Requirements
- Previous experience in general office operations
Preferred Requirements
- Previous customer-facing role.
- Experience with point-of-sale software (processing credit card payments).
Ability to sit or stand for long periods on occasion and carry objects up to 20 pounds. We are committed to providing reasonable accommodations to applicants with disabilities; if needed, please reach out to our Human Resources department to discuss your needs.
EDUCATION & TRAINING
Required: Current university student.
Preferred: Currently enrolled at Texas A&M in College Station or Blinn College.
