What are the responsibilities and job description for the Membership Manager position at Association of Fundraising Professionals?
This full-time position is required to come to AFP headquarters located in Arlington, Virginia two days / week - Tuesday and Wednesday.
The Membership Manager is responsible for providing stellar customer service and implementing engagement strategies that foster membership growth and retention. This position works closely with the Senior Director of Membership in the implementation of membership retention, recruitment, engagement, orientation and recognition programs. Major Duties & Responsibilities :
- Design and implement programs that increase AFP's membership numbers and retention rate
- Oversee and implement customer service including membership processing and membership inquires
- Serve as secondary point of contact for membership inquiries and applications
- Serve as point person for generating reports, queries, exports, mailing lists, email lists etc. for membership
- Oversee join and renewal processes and coordinate multi-channel membership campaigns, collaborating with marketing and social media teams to amplify reach
- Identify and contact potential membership targets from a variety of sources
- Serve as Community Leadership on AFP Connect : Lead and grow AFP online member community
- Collaborate across departments to enhance member engagement initiatives and develop impactful membership campaigns aligned with AFP's mission
- Engage with members and potential members and deliver exceptional customer service
- Offer association management software expertise, including maintenance of data integrity, and troubleshooting technical issues
- Manage member recruitment process, including assessing prospective members, implementing messaging campaigns, and coordinating recruitment contact lists
- Assist Senior Director of Membership in developing member retention communications and strategies
- Work closely with the IT team to support the internal systems, technologies, and procedures of the membership department.
- Present virtual member benefit sessions to Chapters when requested
- Represent AFP Membership at conferences and Chapter events
- Develop knowledge of member needs and integrate them through innovative strategies to meet the established recruitment and retention goals
Education / Experience :
for non-profit organization
Knowledge, Skills, and Abilities :
This position requires strong skills :
Impact on End Results :
The major objective for this role to foster membership growth and retention through the implementation of membership retention, recruitment, engagement, orientation and recognition programs.
Salary Range
70,000 - $75,000 Benefits :
Monday through Thursday are 7-hour work days
Salary : $70,000 - $75,000
