What are the responsibilities and job description for the Representative Health Concierge Service position at Association Of South Bay Surgeons?
Job Overview
Join The Association of South Bay Surgeons as a Customer Service Representative, where your role will be pivotal in delivering personalized and compassionate support to our members. At our organization, we are dedicated to advancing human-centric healthcare, ensuring that every interaction embodies our mission of bringing care to every moment of health.
Key Responsibilities
At The Association of South Bay Surgeons, we are committed to the professional growth of our employees. Engage in numerous development programs and well-being initiatives that foster both personal and professional advancement within the healthcare industry.
Company Culture and Values
Our Heart At Work Behaviors™ encourage every team member to contribute to a culture of innovation and excellence in service delivery. We prioritize a work environment where every individual feels valued and empowered to make a difference.
Compensation And Benefits
The hourly pay range for this role is:
\(19.00 - \)29.30
This range reflects the base pay for positions within this job classification. The actual offer will depend on various factors including experience, education, and geographical location.
In addition to competitive compensation, we offer a comprehensive benefits package that includes:
Join The Association of South Bay Surgeons as a Customer Service Representative, where your role will be pivotal in delivering personalized and compassionate support to our members. At our organization, we are dedicated to advancing human-centric healthcare, ensuring that every interaction embodies our mission of bringing care to every moment of health.
Key Responsibilities
- Act as the primary point of contact for members, offering tailored service based on a comprehensive understanding of their needs and Aetna benefits.
- Address customer inquiries and concerns through various channels including phone, internet, web-chat, and written communication.
- Foster trust and build meaningful relationships with members, anticipating their needs for enhanced service delivery.
- Provide insightful information that empowers members to navigate their healthcare options effectively.
- Proactively identify and address emerging service issues, collaborating with colleagues to implement effective solutions.
- Ensure seamless connections to additional services that can support member health journeys.
- Proven experience in customer service within a transactional environment such as a call center or retail setting.
- Exceptional organizational abilities to manage multiple priorities effectively.
- Strong verbal and written communication skills, demonstrating empathy and compassion in all interactions.
- Experience in a customer service capacity, showcasing the ability to connect with individuals on a personal level.
- Equivalent work experience may be considered in lieu of formal education.
At The Association of South Bay Surgeons, we are committed to the professional growth of our employees. Engage in numerous development programs and well-being initiatives that foster both personal and professional advancement within the healthcare industry.
Company Culture and Values
Our Heart At Work Behaviors™ encourage every team member to contribute to a culture of innovation and excellence in service delivery. We prioritize a work environment where every individual feels valued and empowered to make a difference.
Compensation And Benefits
The hourly pay range for this role is:
\(19.00 - \)29.30
This range reflects the base pay for positions within this job classification. The actual offer will depend on various factors including experience, education, and geographical location.
In addition to competitive compensation, we offer a comprehensive benefits package that includes:
- Medical, dental, and vision coverage
- 401(k) retirement savings plan
- Employee Stock Purchase Plan eligibility
- Fully-paid life insurance coverage
- Short-term and long-term disability benefits
- Paid Time Off (PTO) and vacation pay
- Paid holidays throughout the year
- Educational assistance and free development courses
- Discounts at CVS stores and with partner programs.
