What are the responsibilities and job description for the Vice President of Operations Claim position at Association Of South Bay Surgeons?
Title: Vice President of Claim Operations
Location: Torrance, CA
Compensation: \(250k - \)300k On-Target Earnings
We are seeking a seasoned executive leader to oversee our claims operations. Reporting directly to the Chief Operating Officer, this pivotal role encompasses the drive for operational excellence within claims, managing both adjusting and field claim operations. The Vice President of Claim Operations will focus on ensuring claim performance aligns with service standards, while also enhancing employee and network satisfaction as measured through Net Promoter Scores (NPS). This executive will be accountable for managing costs within budgetary constraints and will cultivate a culture of accountability throughout the claims teams.
Key Responsibilities
This role offers substantial opportunities for professional advancement within a respected organization, allowing you to shape the future of our claims operations while developing your leadership skills further.
Company Culture And Values
Our company fosters a culture of excellence, integrity, and accountability. We embrace diversity and promote an inclusive work environment where every team member’s contribution is valued.
Networking And Professional Opportunities
As part of our team, you will have access to valuable networking opportunities and the chance to collaborate with industry leaders, enhancing your professional network and skills.
Compensation And Benefits
Employment Type: Full-Time
Location: Torrance, CA
Compensation: \(250k - \)300k On-Target Earnings
We are seeking a seasoned executive leader to oversee our claims operations. Reporting directly to the Chief Operating Officer, this pivotal role encompasses the drive for operational excellence within claims, managing both adjusting and field claim operations. The Vice President of Claim Operations will focus on ensuring claim performance aligns with service standards, while also enhancing employee and network satisfaction as measured through Net Promoter Scores (NPS). This executive will be accountable for managing costs within budgetary constraints and will cultivate a culture of accountability throughout the claims teams.
Key Responsibilities
- Directly oversee all facets of claim operations to guarantee compliance with service standards.
- Effectively manage operations related to adjusting and field claims.
- Drive performance metrics that reflect employee and network satisfaction.
- Ensure budgetary compliance and effective cost management.
- Promote a high-accountability culture within claims teams.
- Collaborate with the executive leadership team on strategic initiatives.
- Demonstrated leadership and management experience in claims operations.
- Strong analytical and problem-solving capabilities.
- Exceptional communication and interpersonal skills.
- Proven ability to enhance performance and manage costs efficiently.
- Familiarity with Net Promoter Scores and employee satisfaction metrics.
- A steadfast commitment to operational excellence and accountability.
- A minimum of 10 years of experience in claims operations or a related field.
- A proven track record of leadership in similar executive roles.
- In-depth understanding of claims management practices and performance metrics.
- Strong strategic thinking and decisive decision-making skills.
- A robust work ethic and dedication to team success.
This role offers substantial opportunities for professional advancement within a respected organization, allowing you to shape the future of our claims operations while developing your leadership skills further.
Company Culture And Values
Our company fosters a culture of excellence, integrity, and accountability. We embrace diversity and promote an inclusive work environment where every team member’s contribution is valued.
Networking And Professional Opportunities
As part of our team, you will have access to valuable networking opportunities and the chance to collaborate with industry leaders, enhancing your professional network and skills.
Compensation And Benefits
- Competitive compensation package of \(250k - \)300k On-Target Earnings (OTE)
- \(175k base salary plus performance-based bonuses of \)30k quarterly targets, uncapped
- 401k plan with a 10% match (eligible after one year of service)
- Comprehensive Medical, Dental, & Vision Benefits, including HSA or FSA eligible Medical Plans
- 8 paid company holidays plus 1 floating holiday (eligible after 90 days of employment)
- 64 hours of Paid Sick Leave annually
- PTO policy: 1 week in Year 1, 2 weeks in Years 2 & 3, 2.4 weeks in Years 3 & 4, and 3 weeks in Year 5
Employment Type: Full-Time
Salary : $250,000 - $300,000
