What are the responsibilities and job description for the Call Center Team Lead/Admin position at Assurance Power Systems?
Overview
We’re always looking for energetic, warm, and optimistic people who enjoy helping others and making a difference for our customers in our state-of-the-art call center.
What we have to offer:
Benefits:
- Competitive Salary with Monthly Bonus Payouts
- PTO after 90 days
- Paid Holidays & Birthday PTO!
- Medical, Dental, Vision
- Employee Assistance Program
- Referral Bonus
- 401K Matching
- Employee Rewards
***And so much more
Job Description:
As Customer Service Team Lead, you will working closely with the Call Center Manager to support our amazing team of CSR’s, who are the first point of contact that our customers have with our brand. You will be handling some daily operational duties that will allow the team, (and you!) to flourish and hit goals. Customer service skills are a must, and you may handle some customer escalations. There are some administrative duties included in the role and some quality assurance for our representatives.
Schedule:
This position is a full-time, 40 hour position from Monday – Friday, 8am – 5pm.
Candidate Requirements:
- Proven experience as customer service manager or similar position with 20 or more customer service representatives
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting procedures
- Proficient in MS Office and call center equipment/software programs
- Bachelor’s degree preferred, but not required
- Knowledge of Service Titan a plus
- Exceptional verbal and written communication skills.
- Excellent leadership skills.
- Outstanding organizational skills.
- Ability to consistently deliver exceptional customer service
- Exceptional ability to solve problems on the fly, attention to detail, analytical, efficient, thorough.
- Positive and patient
Who We Are:
We are a local call center for one of the largest home services company in South Florida. Offering air conditioning, plumbing and electrical services, we are the market leaders and take pride in providing employees the ability to progress in their careers. There are career advancement opportunities and we have a very aggressive growth plan. With over 300 vehicles on the road and over 400 employees, we take pride in our ability to serve our customers and remain highly motivated.
