What are the responsibilities and job description for the Dispatcher/Office Assistant position at Assurance Recovery, Towing & Transport?
We are seeking an organized and motivated Dispatcher/Office Manager to join our team and ensure smooth daily operations and efficient dispatching of our field staff. This dual-role position requires someone with excellent multitasking abilities, strong communication skills, and a proactive approach to problem-solving. The ideal candidate will be responsible for coordinating schedules, managing office functions, and providing administrative support to improve productivity and customer satisfaction. If you thrive in a fast-paced environment and have experience in dispatching or office management, we would love to hear from you!
Description
Job Overview
We are seeking an organized and motivated Dispatcher/Office Manager to join our team and ensure smooth daily operations and efficient dispatching of our field staff. This dual-role position requires someone with excellent multitasking abilities, strong communication skills, and a proactive approach to problem-solving. The ideal candidate will be responsible for coordinating schedules, managing office functions, and providing administrative support to improve productivity and customer satisfaction. If you thrive in a fast-paced environment and have experience in dispatching or office management, we would love to hear from you!
Responsibilities
- Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date.
- Assigning drivers to the routes and overseeing their dispatch
- Ensuring tows are completed on time and accurately
- Receiving incoming calls and gathering essential information regarding the nature of the customer's vehicle issue and location.
- Documenting all relevant information, including customer details, service requests and job statuses thoroughly in dispatching software
- Manage phone systems, handling incoming calls professionally and directing them as necessary.
- Support fleet management activities by maintaining records and scheduling vehicle maintenance.
- Provide administrative support to various departments as needed, including filing, scheduling meetings, and preparing reports.
- Maintain organized documentation related to office processes and procedures.
Skills
- Proficiency in data entry with a strong attention to detail.
- Towbook, AAA
- Ability to work independently as well as collaboratively within a team environment.
- Proficient in using phone systems and other office equipment.
If you are an organized individual with a passion for supporting office operations, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $12.50 - $15.00 per hour
Expected hours: 30 – 60 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary
$12.5 - $15 per hour
Salary : $13 - $15
