Bilingual Quality Assurance Auditor

About Us

We are an insurance company offering minimum limits auto insurance coverage. Our policies are sold to customers who trust their agents to get them the coverage they need at a price they can afford.

Our company is headquartered in Atlanta, GA with offices in Tampa, FL, Dallas, TX, and McAllen, TX and operates through the subsidiaries AssuranceAmerica Insurance Company, AssuranceAmerica Managing General Agency and InsureMax Insurance Company.

Our Company

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.

This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with a commitment towards the overall success of our company, as well as, the success of our individual team members.

Job Summary

The Senior Quality Assurance Auditor will perform the auditing functionsfor the Customer Solutions department. They will evaluate the performance of team members and provide results, feedback and suggestions to each respective supervisor. The Senior Quality Assurance Auditor will help identify training opportunities, as well as, highlight areas of strength for each team member. They will also participate in the development and improvement of audit metrics and methodologies.

Job Responsibilities

• Conduct monthly audits on each team member
• Conduct specialty audits, as needed, on processes/procedures
• Collaborate closely with training capability and team supervisors to share best practices and identify areas of opportunities for the team and specific individuals
• Acts as resource to Customer Solutions personnel, in addition to other departments as needed
• Develop and implement quality control processes and procedures to improve overall results
• Analyze data to ensure underwriting guidelines are in compliance
• Serve as Subject matter expert (SME) for auto line of business in all states
• Provide feedback to management and associates based on audit results
• Provide scorecard metrics and make recommendations as needed
• Provide monthly progress reports on new hires after performing quality review of their policies
• Collaborate with department leadership in developing auditing metrics and methodologies
• Ability to prioritize daily tasks and complete tasks with limited time and supervision
• Attend, participate, and contribute to department meetings/trainings
• Maintain confidentiality on internal practices and procedures
  
  

Job Qualifications

Formal Education and Certification

Associates degree in, preferably, a business-related field or experience commensurate with a two-year college degree.

Knowledge And Experience

• Consistently meeting quality audit expectations in their current role.
• Intermediate knowledge of Microsoft Suite
• Advanced knowledge of company systems, software and their capabilities
  
  

Skills And Competencies

• Excellent organizational skills and ability to manage multiple levels of activity without compromise to results.
• Must be able to gather, analyze and summarize information
• Strong aptitude to identify gaps and recommend corrective action
• Must be able to manage multiple priorities and effectively work both independently and in a group.
• Strong oral and written communication skills for presenting audit results, improvement plans and management reports.
• High attention to detail
• Proficient understanding of departmental/company quality assurance standards
• Team Oriented to work closely with other quality assurance auditors, trainers and management.
• Bi-lingual (English and Spanish)
  
  

This job description indicates the essential responsibilities of the job. The duties described are not to be interpreted as being all-inclusive to any specific associate. Management reserves the right to add to, modify, or change the work assignments of the position as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This job description does not represent a contract of employment.Employment with AssuranceAmerica is at-will. The at-will relationship can be terminated at any time, with or without reason or notice by either the employer or the associate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.