Client Solutions Specialist

Client Solutions Specialists are responsible for overseeing client and service relations during the evening portion of the working day. They maintain client relationships by responding to inquires and requests in a courteous manner, working closely with various departments and technicians to schedule and provide services, entering service requests into the database, and updating account information.Requirements (include but are not limited to) : Acting as the liaison between clients and techniciansReceiving and processing service orders via e-mail, phone, fax, and electronic data interchange.Addressing any customer inquiries regarding service requests and transferring customers to the appropriate personnel, if necessary.Receiving and processing service requests in conjunction with the Service Department.Scheduling repeat services and special service requests for clientsAddressing inquiries of the field personnelDeveloping and maintaining positive client relations and coordinating with various departments to ensure customer requests and questions are handled appropriately and in a timely manner.Thoroughly documenting customer interactions to ensure accurate tracking and analysis.Analyzing problems and providing information and solutions.Communicating customer complaints to the Operations Department.Verifying and updating existing client information in the databaseDesired Skills : Multi-line phone system experienceProficient in Microsoft officeExcellent interpersonal skillsAbility to use computers and learn company systemsExcellent verbal and written communication skillsExtremely organized and detail orientedExcellent phone and email etiquetteAbility to manage multiple tasks and set prioritiesGood conflict resolution instinctsPatience and good judgment with peopleLimited knowledge of company servicesDesired Experience & Education : 2-5 years applicable work experience, preferably in call center and customer service rolesHigh school diploma requiredCollege degree preferredWe believe our benefit package is the best in the industry and includes : -ESOP (Employee Stock Ownership Plan)-Employer paid Health, Disability and Life Insurance-401K Retirement plan-Paid Vacation, Sick and HolidaysAssured Environments is an Equal Opportunity Employer