Customer Success Representative

Assured is on a mission to reduce healthcare costs by using AI to automate provider operations. In 2022, the U.S. spent approximately $4.5 trillion on healthcare, accounting for about 17.3% of the GDP. It is estimated that administrative costs, including credentialing, insurance enrollments and other functions required to maintain a provider network, account for about 25% to 30% of total healthcare spending.

With recent advancements in AI, Assured envisions a future where provider operations are driven by highly efficient, lean teams supported by cutting-edge technology. By automating the repetitive and time-consuming tasks involved in managing a provider network, we streamline operations for our clients, ultimately reducing healthcare costs.

We are backed by some phenomenal investors who have built and invested in massive companies.

We are looking for a Customer Success Representative to join our growing team. As a crucial early hire, you will play a pivotal role in shaping our customer success strategy and ensuring our clients achieve maximum value from our platform. You will work closely with customers to understand their needs, provide exceptional support, and help drive product improvements based on user feedback. Ultimately, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional support and guidance.

At Assured, we are ruthlessly focused on our end customers and driving better outcomes. Most of your time will be spent learning and experimenting to drive your desired outcomes. You will have ownership, autonomy, and the ability to maximize your growth curve.

Responsibilities

• Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth and efficient transition to our platform.
• Relationship Management: Build and maintain strong relationships with customers, acting as their primary point of contact.
• Support and Guidance: Provide ongoing support and guidance to customers, addressing their concerns and resolving issues promptly.
• Product Feedback: Gather and analyze customer feedback to help inform product development and improvements.
• Training and Education: Develop and deliver training materials and sessions to help customers fully utilize our platform.
• Customer Advocacy: Advocate for customers' needs within the company, ensuring their voices are heard in product and strategy discussions.
• Success Metrics: Track and report on key success metrics, such as customer satisfaction, retention, and usage rates.

Qualifications

• 1 years of experience in customer success, account management, or a related role, preferably in the healthcare or SaaS industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Problem-solving mindset with the ability to think critically and proactively address client needs.
• Ability to manage multiple clients and priorities simultaneously.
• Proficiency with CRM software and customer support tools.
• Understanding of credentialing and network management processes in healthcare is a plus.