Insurance Claims Coordinator - Commercial Lines

**Must have Commercial Lines Insurance Experience and must be able to commute to one of our AssuredPartners offices (preferably Greenville, Charleston, Greensboro, Raleigh-Durham)***

At AssuredPartners, our Commercial Lines Claims department is growing. We seek a highly driven, organized person with a sense of the details. You will assist the Claims Department with processing claims. This position is an excellent hybrid opportunity for a Claims Adjuster early in their career who are ready to continue with a broker who promotes opportunity and advancement through hard work and attention to detail. Future growth and opportunities are endless!

The Ideal Candidate

• You have a customer service mindset and enjoy solving people’s problems with a smile
• You are a dependable team player and are able to get the work done as assigned to you
• Communication, both written & verbal, is something you are good at

If this sounds like you, we invite you to keep reading and apply!

What You'll Do:

• Submits claims information accurately (correct carrier, correct carrier reporting e-mail address, and correct policy number) and timely (same business day) to carriers. Claims are to be reported via e-mail so there is a “paper trail”
• Documents the details of the claim appropriately and thoroughly in Epic; creates Epic claim and sets up an activity on the claim to follow-up for claim acknowledgement – adjuster information and claim number
• Summarizes all claim updates in Notes section of Activities in Epic
• Attaches all claim updates to Attachments in Epic for each Activity
• Sets timely follow-ups / diaries / activities to verify carrier adjuster contact information and claim number and provides information to client (and Claims Advocate, where applicable) immediately upon receipt same business day. Claims Coordinator follows up for this information until received.
• The claim acknowledgement is documented in Epic Attachments along with the e-mail notification to client.
• Once adjuster information and claim number have been received, places activity under Claims Advocates Epic ID and notifies Claims Advocate of same for high-revenue/high-touch clients
• For all other low-touch clients and low-touch claims, Claims Coordinator continues to follow-up for claims status until the claim is closed by the carrier and documents updates appropriately in Epic. This includes summarizing all claims updates as well as attaching documentation (e-mails, letters, etc.) to the claim activity
• Claims Coordinator notifies Claims Advocate any time a low-touch/low-reserved claim materially changes (including, but not limited to: medical only workers’ compensation claim becoming surgical or lost time; increase in reserves, etc.)
• Proven demonstration of desire to learn through various C.E., Total CSR, and Insurance Designation Programs

What you'll Need:

• ***At least 1 year of related Commercial Lines Claims experience***
• Strong Outlook abilities preferred.
• Strong organization and communication skills
• Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary
• Generous 30 Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
• Company match 401(k) plan – 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists
• Pet benefits & discounts
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout Assured Partners

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• No weekends

Work Location: Hybrid (Must be able to commute to one of our AssuredPartners offices. preferably Greenville, Charleston, Greensboro, Raleigh-Durham)