Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place. 

Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers 

ESSENTIAL FUNCTIONS

30% Leads and manages associates, which includes:

• Staffing, training, scheduling, coaching, motivating, and developing associates to high performance in handling calls and emails from employer clients relating to product information, policy information and procedures, and billing;
• Providing support to customers with disputes or inquiries concerning billing processes or invoices;
• Conducting audits on post issue phone calls and quality control on all administrative processes;
• Establishing and monitoring team and individual associate scorecard goals and performance;
• Completing and conducting quarterly performance reviews;
• Assigning and monitoring workload and workflow to meet service standards; and
• Determining staffing models to staff according to customer service standards;

30% Oversees daily production, which includes:

• Reviewing work of billing staff to ensure accuracy, resolving inconsistencies as needed;
• Ensuring coordination with the business transformation department and worksite new business unit to ensure successful billing of new groups;
• Tracking and monitoring worksite billing unit activity related to employer/client billing requests, customer complaints, and conservation efforts; and
• Identifying, developing, and implementing process improvement changes for the worksite billing units.

30% Communicates and assists with employer clients and other Home Office associates as situations warrant, which includes:

• Providing guidance to employer clients, producers, and other associates regarding regulations and procedures for the worksite billing units;
• Ensuring compliance with company, state, and federal regulations, including privacy regulations related to customer information;
• Investigating and resolving issues and complaints, along with DOI complaints and security incidents as needed; 
• Assuring worksite billing units’ associates are knowledgeable about products, procedures, and employer client business and billing;
• Tracking and monitoring employer clients’ request follow-ups and outcomes; and
• Assisting with employer and/or policyholder mailings and communications.

10% Performs other functions, which includes:

• Serving as a member of various committees and implementation teams;
• Project management for newly implemented processes and procedures; and
• Process improvement planning and implementations.

The list of essential functions is not exhaustive and may be substituted as necessary.

EXPERIENCE AND SKILL REQUIREMENTS

• Two to four years of experience in insurance or related field.
• Three years of experience working in a supervisory capacity.
• Accounting experience required. 
• Strong team management skills and ability to define priorities.
• Ability to perform with a high degree of accuracy and attention to detail.
• Professional oral and written communication skills.
• Decision-making ability.
• Advanced experience with MS Office, particularly MS Excel
• Ability to solve problems, analyze situations and make decisions.
• Ability to work independently.
• Knowledge of group insurance is beneficial.
• Talent required in purpose, focus, work ethic, competition, persuasion, relationship extension, team, positivity, stimulator, caring, arranger, and learner. 

EDUCATION AND CERTIFICATION REQUIREMENTS

PHYSICAL AND WORK SCHEDULE REQUIREMENTS

• May require work more than 40 hours a week to complete functions of position.
• Following daily work schedules for appropriate coverage.