Program Project Manager

ASSYST is seeking a Senior Program/Project manager for the Montgomery County’s Department of Health and Human Services to lead and oversee the transition to a new visitor management system, fully integrated with a case management system. This initiative involves implementing a well-designed, user-centric system, ensuring its adoption and long-term success through effective stakeholder engagement, integration, and staff training. The implementation will be conducted across seven locations, requiring coordination with internal and external entities.

Job Title: Program/Project Manager

Location: Rockville, MD

Project Scope:

• Engage stakeholders: Conduct workshops, interviews, and surveys with key stakeholders (staff, front desk, case management, IT, and executives) to gather functional and non-functional requirements.
• Document requirements: Define system features, user roles, data flows, and integration points between the visitor management and case management systems.
• Finalize and approve requirements before system design and development.
• Create a graphical representation of services and customer journeys for each site based on location-specific requirements.
• Deploy visitor management software across designated locations.
• Collaborate to integrate the visitor management and case management systems ensuring real-time data sharing.
• Coordinate with IT and facilities teams for infrastructure installation, including monitors and kiosks.
• Label/tag and document all equipment for lifecycle management with IT teams.
• Develop a management Service Level Agreement for system maintenance and operations.
• Provide tracking mechanisms such as charts to monitor project tasks, milestones, and dependencies.
• Deliver regular reports and reviews for senior management to ensure alignment with project timelines and progress.
• Design a training plan targeting staff, front desk personnel, case managers, IT, and executives.
• Use delivery methods such as instructor-led training, e-learning, hands-on support, and webinars.
• Cover training content like system functionalities, visitor management, case-specific processes, troubleshooting, and maintenance.
• Begin training 2-3 weeks before go-live, with continuous support during and post-deployment.
• Conduct pre-go-live requirements gathering and initial training (exact TBD).
• Provide go-live support with on-the-job training and system assistance (exact TBD).
• Deliver ongoing refresher training with monthly follow-ups after deployment.
• Identify and mitigate potential risks (e.g., integration issues, security gaps).
• Monitor system adoption through user feedback, training success, and system usage metrics.

Required Technical Skills & Hands-on Experience:

• At least 6 years of prior project/program management experience.
• Prior experience with Change Management and Configuration Management processes.
• Project Management Institute Project Management Professional (PMP) or other industry-recognized Project Management certification.
• Excellent oral and written communication skills demonstrated through development of reports or presentations to Executive Leadership.
• Experience managing diverse teams and stakeholders.
• Experience with government, health, and human services programs, organizations, and information systems.
• Knowledge of electronic records systems.
• Knowledge of case management systems.

Education:

• BS or BA degree, preferably in a technical field.
• Master’s degree preferred.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.