What are the responsibilities and job description for the Membership Sales Fulfillment Coordinator position at ASTA - American Society of Travel Advisors?
Location: Alexandria, VA
Status: Full Time
Position Summary:
As an integral part of ASTA’s Membership team, the Membership Sales Fulfillment Coordinator is responsible for processing membership applications, managing prospective member leads, providing information to potential members, and supporting overall membership acquisition, retention and engagement strategies.
This entry-level, full-time position reports to the Director of Membership Sales and is part of the overall Membership Department. This position is based in Alexandria, VA.
About ASTA:
The American Society of Travel Advisors (ASTA) is the leading global advocate for travel advisors, the travel industry and the traveling public. Its members represent 80 percent of all travel sold in the United States through the travel agency distribution channel. Together with hundreds of internationally based members, ASTA’s history of industry advocacy traces back to its founding in 1931 when it launched with the mission to facilitate the business of selling travel through effective representation, shared knowledge and the enhancement of professionalism.
Key Responsibilities:
The Membership Sales Fulfillment Coordinator must be able to:
- Support Membership team to hit membership acquisition goals across a diverse array of category types.
- Process new membership applications accurately and efficiently, ensuring timely onboarding of new members.
- Process any membership fulfillment associated with the agency membership programs developed by the Director of Membership Sales which includes but not limited to, processing new membership applications, accurately and efficiently, ensuring timely onboarding of new members and network engagement.
- Provide information and support to prospective members regarding ASTA’s benefits, membership tiers, and application process.
- Manage and track leads in the membership database, ensuring timely follow-ups and accurate reporting.
- Demonstrate ASTA’s products and services to potential members, highlighting the value of ASTA membership.
- Work with the membership team to provide outstanding customer service to new and existing members, answering inquiries via phone and email as needed.
- Maintain accurate membership records and the data integrity of ASTA’s membership database through both entry and verification, updating contact details, payment information, and other key member data.
- Tracking growth and other reporting as needed and requested.
- Assist in maintaining various iMIS reports such as member and event attendance rosters.
- Support member communications, including drafting and sending emails, newsletters, and renewal reminders.
- Assist in outreach efforts by contacting individuals, groups, and companies in the travel industry to develop new membership prospects.
- Attend special events and activities to promote ASTA membership, provide sales information, and conduct member tours.
- Collaborate with internal teams to ensure a seamless onboarding experience for new members and contribute to membership growth initiatives.
QUALIFICATIONS & EXPERIENCE:
- Bachelor’s degree required (preferred in business, marketing, or a related field).
- Knowledge of the travel industry or travel agencies is a plus.
- Experience with database management or CRM systems preferred. Experience with iMIS a plus.
- Proficient in Microsoft Office Suite preferred Excel and PowerPoint advanced skills a plus.
- Ability to thrive in a fast-paced sales environment and meet deadlines.
- Excellent customer service skills with a member-first approach.
- Meticulous attention to detail needed for accurate data entry and review
- Strong interpersonal and communication skills, both verbal and written.
- Effective problem-solving abilities with a proactive mindset.
- Strong organizational and leadership skills, with the ability to work independently and collaboratively.
- Passion for the travel industry and a commitment to supporting the travel advisor community.
Compensation & Benefits:
- Salary $50,000 - $65,000 commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for professional development and industry networking.
- Staff are currently required to work in the office a minimum of 3 days per week, Tuesday – Thursday, and other days as needed.
- The description above is not intended to enumerate all duties and/or responsibilities of the position.
Salary : $50,000 - $65,000
