Demo

Information Technology Service Management Engineer

Asta Crs Inc
Madison, WI Contractor
POSTED ON 4/4/2025
AVAILABLE BEFORE 5/3/2025

Job Title:  ITSM Engineer

Duration: 24 months likely extension

Interview Process: Microsoft Teams

Location: Remote with the option of hybrid work on occasion.-Local to Wisconsin candidate required



Top Required Skills & Years of Experience:

 4-7 years of experience in the below

- Experience working in IT Service Management (ITSM) environments, managing and optimizing ITSM tools, and implementing solutions to enhance service delivery.

- Strong understanding of ITIL frameworks and their application in ITSM processes.

- Experience in integrating Atlassian Cloud tools with other IT management systems.

- Hands-on experience in Jira Service Management configuration and customization, including workflow design, SLA configuration, and automation rules.

 

MUST Have Skills:

- ITIL certification (Foundation or higher) is a plus.

- Experience with advanced Jira automation and scripting for customized workflows.

- Experience in Agile environments and using Jira Software in product development.

- Bachelor's degree in an IT related field.

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