What are the responsibilities and job description for the Field Service Technician II - Eugene Franklin Blvd position at Astec Industries?
Description
This could also be at our Sterling IL or Eugene OR locations.
At Astec, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability enhancements. With safety as our first core value, we take pride in developing talent and invest in training, protective equipment, and technology for continuous improvement. If you share our dedication to advancement and quality services, we'd love to have you join us!
The technician's role involves guaranteeing the correct installation and functioning of specific Astec products. This encompasses tasks such as installation, commissioning, startup, training, maintenance, troubleshooting, and repairs. Technicians will collaborate with the engineering team to assess and resolve issues, as well as to provide training to customer employees on proper maintenance and operational procedures, all aimed at achieving optimal efficiency and customer satisfaction.
What You'll Do :
- Maintain availability for emergency dispatch 24 / 7, 7 days a week, to support both customers and staff. All travel time Compensated.
- Execute installations under the guidance of more experienced colleagues.
- Maintain a positive and professional demeanor when interacting with customers.
- Take responsibility for the correct startup and operation of all electrical, electronic / control systems, and mechanical components. This includes ensuring proper sequencing, interlocking, calibration, and system applications.
- Provide operator skills training to selected customer personnel, covering topics such as startup procedures, troubleshooting, fundamentals of electrical and mechanical systems, and control system operations.
- Create written field service reports documenting daily activities and submit them as necessary.
- Collaborate and communicate with Astec's sales, engineering, and manufacturing teams to address product or process issues, including warranty matters, design recommendations, and reporting any equipment damage during shipment or installation.
- Work closely with Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports and associated billing.
Why You'll Love Working for Us :
What We Need from You :
ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At ASTEC, we value diversity and strive to create a welcoming and inclusive workplace. We recognize that some highly qualified women may not apply for roles due to systemic barriers. We encourage all qualified applicants to apply, and are committed to providing a fair and equitable hiring process for all candidates.
