What are the responsibilities and job description for the Warehouse Customer Operations Associate position at Astec Industries?
BUILT TO CONNECT
At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.
Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.
We’re looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.
ABOUT THE POSITION
We are seeking a highly organized and customer-focused Operational Warehouse Customer Service Specialist to join our team at Astec Industries. As a key member of our warehouse operations, you will provide exceptional customer service, support inventory management, and perform various administrative tasks to ensure efficient warehouse operations.
Deliverables & Responsibilities:
- Customer Service
- Respond to customer inquiries via phone, email, or in-person
- Resolve customer complaints and concerns in a timely and professional manner
- Provide product information, pricing, and availability to customers
- Inventory Management
- Assist with receiving, stocking, and tracking inventory
- Verify inventory accuracy and report discrepancies
- Support cycle counting and physical inventory processes
- Administrative Tasks
- Process customer orders, returns, and credits
- Generate shipping documents, packing slips, and invoices
- Maintain accurate records and files, both physical and electronic
- Warehouse Operations
- Collaborate with warehouse staff to ensure efficient operations
- Assist with warehouse organization, cleanliness, and safety initiatives
- Support special projects and initiatives as needed
- System Responsibilities
- Release Transfers and hand out
- Send out status of transfers to expeditors
- Update task board
- Send emails for current CPU orders
- Put in transfers that are needed for MD and task board orders
- Communicate these to the appropriate people
- Investigate staged orders that are aged
- Review and update status of task board orders
- Investigate zero picks/aged orders released to warehouse
Knowledge of:
- Oracle: manage shipment lines, confirm pick slips, manage reservations and picks, put away receipts, manage item quantities, review completed transactions, manage transfer orders
- OTM: ship confirm CPU, investigate staged orders
- RFSmart: receiving for transfers, packing to pack shipments that need ship confirmed
To be successful in this role, your experience and competencies are:
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 1-2 years of customer service and administrative experience
- Warehouse or inventory management experience a plus
- Excellent communication, organizational, and problem-solving skills
- Proficient in Microsoft Office, particularly Excel, Word, and Outlook
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Physical ability to lift to 25 pounds and stand for long periods
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
