What are the responsibilities and job description for the ABA Staffing and Scheduling Coordinator position at Asteri Behavioral Treatment Center?
Job description:
Asteri Behavioral Treatment Center is a rapidly growing organization that is seeking an ABA Scheduling Coordinator to join our team! We are looking for a detail-oriented, self-motivated, and reliable individual who will be responsible for managing appointments, coordinating schedules, and ensuring efficient operations of our ABA service programs. If you have a strong background in Central Reach or similar scheduling software and possess excellent organization, administrative, and communication skills, we encourage you to apply.
At ABTC we are dedicated to ensuring the success of our clients, as well as our staff. We are a collaborative and supportive team who believe in creating a positive and welcoming environment for all members of our team!
ROLES AND RESPONSIBILITIES:
- Coordination and management of clients’ schedules and services including but not limited to regular scheduled appointments, makeups, cancellations, etc.
- Maintain accurate records of scheduled sessions, cancellations, rescheduled appointments, and communications made in association to scheduling maintenance
- Complete morning cancellation process by reviewing client and provider-initiated cancellations and informing all necessary individuals
- Communicate schedule changes promptly to all relevant individuals, including clients, service providers, and families.
- Ensure maintenance of information within Central Reach (e.g., update staff and client records, ensure timesheets are completed, update client communication logs, etc.)
- Work collaboratively with other administrative team members as needed (e.g., Authorizations, Intake Coordinator, Clinical Director, etc.).
- Work collaboratively with the clinical team to coordinate the staffing and scheduling of services of clients and staff
- Monitor utilization fulfillment for each client based on authorized services
- Track and address cancellations caused by staff and clients
- Facilitates new hire training and orientation.
- Provide general support to all members of the Clinical team (i.e., Behavior Interventionist, Clinical Supervisor, BCBA).
- Maintain confidentiality of client information and adhere to HIPAA guidelines.
- Participate in assigned meetings (e.g., Team Meetings and 1:1).
- Strong written and verbal communication skills and phone etiquette with a client focus
- Excellent organizational skills, with an attention to detail
- Proficiency with Microsoft Office including Word, Excel, Gmail, and Google Workspace
- Proficiency with Central Reach
- Ability to prioritize, problem solve, and manage time effectively and work with minimal supervision
- Assist with administrative tasks/projects as needed
QUALIFICATIONS:
- High school diploma or equivalent; some college coursework preferred
- Scheduling experience in an ABA agency (minimum 2 years)
- Proficiency with Central Reach
- Proficiency with Microsoft Office including Word, Excel, Gmail, and Google Workspace
- Ability to prioritize and respond to issues quickly
- Strong problem-solving skills
- Excellent organizational and time management skills
- Detail-oriented with a high degree of accuracy.
- Bilingual in Spanish (highly preferred)
- Excellent written, oral, and interpersonal communication skills.
POSITION BENEFITS:
- Company-issued laptop
- Medical and Dental insurance
- Paid Sick Leave and Paid Vacation
- Collaborative and supportive company culture.
Job Type: Full-time position
Salary: $20.00 - $25.00 per hour
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: No more than 40 per week
Salary : $20 - $25
