Demo

Tier 2 Tech Support

Asterism IT Solutions LLC
Belvidere, NJ Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/20/2025

Job Description

Job Description

Job Title :  IT Tier II Tech Support (Full-Time, Permanent)

Location :  Belvidere, NJ (On-site role)

45 minutes radius.

Job Overview :  Provide advanced desktop support and troubleshooting, ensuring smooth IT system operations for clients. Responsible for installing, diagnosing, and resolving desktop application and hardware issues, delivering exceptional service in a fast-paced, client-focused environment.

Key Responsibilities :

  • Install, configure, and troubleshoot desktop applications and hardware.
  • Provide Tier I and Tier II support for end-users.
  • Assist with new user setups and support for Line of Business (LOB) applications.
  • Create, maintain, and update technical documentation.
  • Analyze and resolve client issues via telephone, email, and remote support.
  • Track and escalate client issues using a ticketing system.
  • Install and configure hardware (e.g., PCs, printers, peripherals) up to 50lbs.

Required Skills & Qualifications :

  • Experience with Tier I and Tier II technical support.
  • Proficient in desktop applications, hardware troubleshooting, and software installation.
  • Strong communication skills, both verbal and written.
  • Ability to work in a fast-paced, client-focused environment.
  • Physical ability to handle equipment up to 50lbs.
  • Preferred Qualifications :

  • Experience with Line of Business (LOB) applications.
  • IT certifications (e.g., CompTIA A , Microsoft Certified Professional) are a plus.
  • Note :   Warren County has multiple offices, most located within 10 miles of our main office. Associates may need to travel to various offices to troubleshoot problems. Appointees will be required to possess a driver’s license valid in New Jersey to perform the essential duties of the position.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Tier 2 Tech Support?

    Sign up to receive alerts about other jobs on the Tier 2 Tech Support career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $83,298 - $131,726
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Not the job you're looking for? Here are some other Tier 2 Tech Support jobs in the Belvidere, NJ area that may be a better fit.

    Tier 1 Tech Support

    Infinitt North America, Phillipsburg, NJ

    Patient Care Patient Care Tech

    HealthCare Support, Sellersville, PA

    AI Assistant is available now!

    Feel free to start your new journey!