What are the responsibilities and job description for the Tier 2 Tech Support position at Asterism IT Solutions LLC?
Job Description
Job Description
Job Title : IT Tier II Tech Support (Full-Time, Permanent)
Location : Belvidere, NJ (On-site role)
45 minutes radius.
Job Overview : Provide advanced desktop support and troubleshooting, ensuring smooth IT system operations for clients. Responsible for installing, diagnosing, and resolving desktop application and hardware issues, delivering exceptional service in a fast-paced, client-focused environment.
Key Responsibilities :
- Install, configure, and troubleshoot desktop applications and hardware.
- Provide Tier I and Tier II support for end-users.
- Assist with new user setups and support for Line of Business (LOB) applications.
- Create, maintain, and update technical documentation.
- Analyze and resolve client issues via telephone, email, and remote support.
- Track and escalate client issues using a ticketing system.
- Install and configure hardware (e.g., PCs, printers, peripherals) up to 50lbs.
Required Skills & Qualifications :
Preferred Qualifications :
Note : Warren County has multiple offices, most located within 10 miles of our main office. Associates may need to travel to various offices to troubleshoot problems. Appointees will be required to possess a driver’s license valid in New Jersey to perform the essential duties of the position.
