(100% Remote ) WFH Customer Care Specialist

We are hiring Call Center Representative in the Central Time Zone! Please read the requirements and apply if you feel like you are a match for this role! If you are selected for this role you will have the opportunity to work in an energetic, fast-paced environment. Will be required to manage a high volume of customer-facing tasks daily or be responsible for quickly and accurately performing data entry in the program’s tracking system. You will be responsible for serving as the customer’s primary point of contact providing operational and roadside support.

Pay Rate: $14hr- $15hr rate depends on shifts

Duration: 3 Month Contract to Hire could be offered a permanent position depending on the performance

Start Date: January 16th (No time off will be approved for the first 6 weeks)

Location: 100% Remote

Hours:

• Shift hours will fall between: 4a-12am CST (You must be open between these hours without any schedule restrictions) you will receive a 8hr shift between this time. Must be available for weekends!

Essential Job Duties:

• Answer calls to assist customers with order fulfillment and service execution
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
• Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service
• Assisting customers with roadside assistance and towing needs
• Collecting information from customer about location, vehicles, issues they are experiencing, to help troubleshoot next steps

MUST Have Experience Required:

• 1 Call center experience in any industry
• Computer/technology experience
• Strong communication skills

Skills Required:

• Empathic problem solver
• Call center experience
• Multitasking tech savvy

#CSRNFC

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.