What are the responsibilities and job description for the Call Center Customer Service Representative position at Aston Carter?
Call Center Customer Service Representative
Job Description
On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using a two-way audio / video communication to verify / identify any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. We are looking for candidates that are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations that need to be completed. On a daily basis, you will be speaking to roughly 200 drivers, so excellent and clear communication is a must.
Responsibilities
Act as a Remote Gate Agent supporting thousands of drivers using two-way audio / video communication.
Verify and identify necessary specifications on trucks and processes.
Coordinate, communicate, and provide updates on arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.
Speak to roughly 200 drivers a day ensuring clear and excellent communication.
Take on all gate operations to allow onsite associates to focus on daily operations.
Essential Skills
Customer service
Microsoft Office
Phone etiquette
Logistics
Intermodal
Supply chain
Call center
Communication and people skills
Additional Skills & Qualifications
1 year of high volume (Call Center) customer support experience
Strong retail customer service experience from companies such as Starbucks or the restaurant industry
Strong job tenure
Ability to follow Standard Operating Procedures (SOP)
Strong problem-solving skills
Experience with Microsoft Excel and keyboard shortcuts
Proficiency in computers
Ability to multi-task and work on multiple projects at once
Ability to learn quickly and work in a fast-paced environment
Detail-oriented
Technically savvy
Pay and Benefits
The pay range for this position is $21.00 - $21.00 / hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off / Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chandler,AZ.
Application Deadline
This position is anticipated to close on Feb 28, 2025.
About Aston Carter :
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.
Salary : $21
