What are the responsibilities and job description for the Customer Service Administrative Assistant position at Aston Carter?
Description :
Manages engine service program contracts, setup for new contracts, transfers, and re-enrollments.
Manages overall customer information function with in-service data in an integrated database with customers contact information, service contracts, utilization rates (hours, cycles), pricing with yearly escalations and payment & cost history for financial billing and collection.
Manage new and renewal pricing for ESA programs.
Manages latest engine service contacts enrollment level and provides near term sales projections.
Assists with development of fleet wide financial metrics for engine service programs profitability.
Drafts and maintains engine service contracts.
Assists with projects related to engine service programs.
Maintain Fleet Utilization Data reflecting fleet growth and periodic statistical analysis.
Fleet data forecasting support to Planning and MRO shop.
User Access requests & authorization.
Develop and coordinate marketing communication (Web portal, social media, PR, giveaway ).
Conduct market research for current and emerging markets.
Additional Skills & Qualifications :
Bachelors degree in business or equivalent experience
- Experience in Customer Service / Marketing supporting a manufacturing or production company
- Experience with managing service contracts
- Experience in Maintenance and Repair shop experience considered an asset
- ERP (IFS) experience preferred
- Strong Excel and Microsoft PowerPoint skills
- Detail oriented and strong problem-solving skills
- Ability to self-manage workload and efficiently manage multiple tasks
- Strong and effective communication skills
- Timely setup of engine service contracts
- Accurate fleet data utilization and forecasting
- Ability to present large data in an aggregate and succinct manner
- Accurate financial forecasts
About Aston Carter :
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.
