What are the responsibilities and job description for the Customer Service Representative position at Aston Carter?
Job Description
We are seeking a highly organized and detail-oriented Customer Service Representative to manage and coordinate our shipment schedules. This role involves scheduling pick-ups, tracing shipments, providing shipment ETAs, and rate quotes. You will work closely with internal departments, partners, delivery agents, brokers, and container stations to ensure timely and accurate shipment deliveries. Additionally, you will handle delivery appointments, re-consignments, and assist customers with registration and utilization of our website.
Responsibilities
Schedule pick-ups and trace shipments.
Provide shipment ETAs, rate quotes, and freight charges.
Coordinate with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments.
Schedule delivery appointments and handle re-consignments.
Coordinate communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
Ensure accurate billing of shipments.
Compile and deliver custom reports; perform daily audits of reports.
Document all customer interactions for follow-up and record-keeping purposes.
Assist customers with registration and utilization of our website.
Essential Skills
Minimum 1 year of experience in a similar role.
Strong customer service skills.
Proficient in data entry and scheduling appointments.
Excellent communication skills.
Detail-oriented and capable of performing administrative support tasks.
Experience in a call center environment.
Proficiency in Microsoft Office applications.
Additional Skills & Qualifications
Experience in a fast-paced work environment; strong attention to detail.
Familiarity with MS Office (Word, Excel, and Outlook); basic typing skills.
Ability to prioritize tasks and meet deadlines.
Effective as an individual contributor and as part of a team.
Willingness to maintain a flexible schedule to meet business needs, including early mornings, evenings, and non-traditional holidays.
Work Environment
The position is based in West Chester, PA and requires 100% onsite attendance from 10 : 00am – 7pm.
Pay and Benefits
The pay range for this position is $19.00 - $19.00
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off / Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Exton,PA.
Application Deadline
This position will be accepting applications until Jan 17, 2025.
About Aston Carter :
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.
Salary : $19
