What are the responsibilities and job description for the Customer Support position at Aston Carter?
Job Title : Post Recovery RepresentativeJob DescriptionResponsibilities Handle a high volume of calls related to all aspects of the post-recovery department, including scheduling release and redemption, answering questions, and managing escalations. Timely reporting of all repossessions from 3rd party service providers to the applicable client, either by email or within the client's system of record. Obtain all client-required forms on each repossession to meet service-level requirements and timelines. Field a high volume of inbound calls to schedule vehicle release and place outbound calls to coordinate pickup, paperwork, and answer questions. Manage lot inventory, including handling redemption releases, transport releases, and following up with individual agencies to maintain an accurate inventory of units on lot. Handle contested repossessions to ensure the vehicle take-back process is conducted efficiently and accurately. Prepare analytical repossession reports for clients. Ensure timely and appropriate client communication. Answer phones and provide customer service.Essential Skills At least 1 year of client communication skills and / or administration in an office-related industry. Phone experience required, with the ability to answer and manage multiple communication lines. Experience with Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Good tenure and professional phone demeanor. Excellent verbal communication skills. Customer-oriented, efficient, and accurate data typing and research. Ability to type at least 40 WPM. Demonstrated ability to follow basic procedures. Strong customer service skills. Effective organizational and communication skills. Ability to function well as part of a team. Excellent time-management and organizational skills. Ability to multi-task and work under pressure.Additional Skills & Qualifications Client relations skills.Work EnvironmentThe work schedule is from 8 AM to 5 PM or 10 AM to 8 PM, Monday through Friday.Pay and BenefitsThe pay range for this position is $20.00 - $20.00Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Indianapolis,IN.Application DeadlineThis position will be accepting applications until Jan 24, 2025. About Aston Carter : Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through : Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.
Salary : $20
