Job Title: Order Entry Representative

Job Description

• Answer phone calls and emails to assist customers with their orders.
• Enter orders for personal care products, alcohol/solvents, and specialty items.
• Schedule logistics for each order.
• Provide front-line customer support and maintain account records.
• Set up customer accounts in Account Mate.
• Track containers to ensure timely fulfillment of customer orders.
• Generate price quotations as instructed by the sales team.
• Review and submit credit/trade reference requests.
• Generate various reports and validate carrier invoices.
• Assist with inventory counts in the warehouse for personal care products as needed.
• Run month-end inventory reports.
• Process payments for customers.
• Handle invoicing for personal care, solvents/alcohol, and specialty accounts after the order ships.
• Import approved freight charges for accounting purposes.
• Deal with collection emails for overdue personal care accounts.
• Manage files and purge records for personal care accounts, accounting, and solvent customers.
• Scan and import documents into DocuWare.
• Order office supplies.
• Provide accurate, valid, and complete information using the right methods and tools.
• Follow communication procedures, guidelines, and policies.
• Be adaptable and assist sales and office staff with various projects and duties.

Hard Skills

• 1-3 years of Order Entry experience in a manufacturing environment
• Customer Service Oriented
• Account Management
• Purchase Orders
• Inventory Management

Work Site

This is a fully on-site position in Cockeysville, Maryland.

Work Environment

Monday - Friday, 8:30am-5pm. Parking is included.

Pay and Benefits

The pay range for this position is $22.00 - $25.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cockeysville,MD.

Application Deadline

This position will be accepting applications until Jan 31, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.