What are the responsibilities and job description for the Remote/Hybrid Customer Service Representative - $18/hr position at Aston Carter?
HYBRID CONSUMER CARE AGENT
- Hybrid to Remote working schedule!
- $18/hr Pay
- Big opportunities for internal promotion
Introduction
Our client is a large, well-established grill company who is seeking customer service representatives to join their Consumer Care team. The Consumer Care Agent position is a well-compensated job which offers the flexibility of working both from home AND in-office! Consumer Care Agents will have the responsibility of upholding the company's reputation by responding to the questions and/or concerns of existing customers.
Day To Day Responsibilities
- Take inbound calls from customers about existing products and services
- Help customers to decide which product is right for them, as well as cooking instructions, assembly methods and maintenance options
- Set up service calls and send authorized repair agents to fix products when needed
- Maintain a professional and compassionate mindset towards customers at all times
- What We're Looking For
- 2 years of customer service experience (call center preferred but retail, food service, tech support will also be considered)
- Compassionate and service-oriented mindset
- Excellent phone manner
- Proficiency with basic computer skills and Microsoft Suite applications
- Bilingual in Spanish or French desirable but not required
Schedule
This is a full-time, Monday to Friday, contract-to-hire position. Training will be a hyrbid schedule - in the office Tuesday, Wednesday and Thursday. Training hours will be 8am-5pm. After training, team members will continue to work hybrid for 45 days and then will have the opportunity to go fully remote.
#csrNFC
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $18
