What are the responsibilities and job description for the REMOTE Sales Service Representative position at Aston Carter?
Sales Service Representative Job Description
The Sales Service Representative plays a crucial role in ensuring customer satisfaction by exceeding expectations from point of sale through delivery and invoicing.
Responsibilities:
- Manage the entire order-to-cash process for assigned customers.
- Quickly resolve customer issues, including pricing, transactions, complaints, orders, shipments, and other concerns.
- Manage inside sales for the transactional segment of customers at list/approved prices.
- Critical thinking and problem-solving to quickly resolve customer issues related to pre and post-contract and order processes.
- Handle case management with financial approval for complaint resolution at authorized levels while ensuring SOX controls and risk management.
- Responsible for all documentation and determining when a complaint is considered resolved.
- Serve as customer advocates, ensuring customer requirements are met, which can include customer visits and/or participation in Customer Delivery Teams.
- Evaluate and monitor contract and order analytics to ensure accurate planning for internal and external stakeholders.
Requirements:
- Strong customer service skills.
- Business acumen of commercial and supply chain processes.
- Aptitude for digital and technology troubleshooting of customer digital interactions.
- Familiarity with SAP, Salesforce, Microsoft Office, Online Order Management, and other relevant tools.
Work Arrangement:
This is a hybrid position requiring some days on-site in Lithia, Florida and some days remote. The typical work schedule is Tuesday, Wednesday, Friday WFH and Thursday in office from 8:00am-5:00pm.
About Us:
Aston Carter specializes in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions. We extend the capabilities of industry-leading companies by drawing on our deep recruiting expertise and expansive network.
Diversity, Equity & Inclusion:
Aston Carter is an equal opportunity employer and welcomes applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
