What are the responsibilities and job description for the Warranty Administrator position at Aston Carter?
Job Title : Warranty Administrator
Job Description
We are seeking a dedicated Warranty Administrator to support the engine warranty registration process. You will be responsible for verifying customer-submitted warranty registration data, entering it into our systems, and maintaining communication with customers and local dealer networks. This role ensures that customers receive the best maintenance possible for the lifetime of their engines, which can be up to 30 years.
Responsibilities
Verify customer-submitted warranty registration data.
Submit customer registration data to the SIMSi team.
Enter customer data into IPSD Salesforce and share lead data with field teams.
Contact customers to respond to inquiries or notify them of warranty registration status.
Keep records of customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken.
Mitigate product issues and product protection issues.
Work with local dealer networks to pinpoint engines and promote partnership between customers and dealerships.
Essential Skills
Experience in Salesforce, MS Excel, and PowerPoint.
2 years of experience in inside sales or customer service roles, specifically field support / industrial-based.
Strong communication and interpersonal skills.
Ability to adjust and adapt to different temperaments.
Additional Skills & Qualifications
Ability to upsell services.
Knowledge of industrial equipment
Bilingual is a plus.
Work Environment
This hybrid role requires working three days in the office and two days remotely, based in Seguin, TX (Building 2). The work schedule is Monday to Friday, from 7 : 30 am to 4 : 30 pm, with some flexibility. The team deals with industrial / loose (individual) engines, working closely with local dealer networks to ensure efficient customer service and partnership.
Pay and Benefits
The pay range for this position is $16.00 - $18.00 / hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off / Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Seguin,TX.
Application Deadline
This position is anticipated to close on Mar 14, 2025.
About Aston Carter :
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.
Salary : $16 - $18
