Concierge

Overview

Astoria Health and Rehabilitation is looking to hire a Concierge to help welcome new admissions! 

If you are looking for a career that can make a difference, then Astoria is the place for you. Our work family is made up of a variety of talented and committed team members who are dedicated to making a difference in the lives they serve. Each employee contributes their unique skills and abilities with the key goal of enabling our residents to reach and maintain their highest functional abilities. Every job matters at Astoria. We believe in what we do and know our hands make a difference.

As a member of our team, look at what benefits you can enjoy:

• Competitive starting wage with additional pay for experience
• $1,000 new employee referral program
• Paid life insurance
• 401k opportunities after your first year
• DailyPay! Work today, get paid today!
• Monthly Celebrations and recognitions
• Medical, Vision and Dental Insurance
• $5,000 Tuition Reimbursement Per Year 

Responsibilities

The primary purpose of the concierge is to act as the facility’s concierge and be the primary access point for visitors, guests, etc.  Duties span from answering phones, to providing clerical assistance, managing office equipment/supplies and assisting with the inquiry and admissions processes.

• Greeting and assisting visitors, residents, family members, sales representatives, etc. and giving directions/information as needed.
• Receiving and directing incoming telephone calls when needed, taking messages and ensuring messages are delivered in a timely manner.
• Operating telephone/paging system as required.
• Sorting mail including newspapers and special deliveries.
• Forwarding resident mail to resident’s family or responsible party as required.
• Operating copiers, office machines, etc. copying and faxing as needed.
• Keeping front entrance and lobby area neat, clean and free of clutter including making sure deliveries made are picked up promptly by addressee; and setting up hospitality station each morning and breaking down at end of shift.
• Assisting in listening to resident or family complaints and reporting them to the appropriate/responsible department manager.
• Maintaining the overall organization of the nursing unit stations as needed.
• Assisting with employee, public relations and community initiatives.
• Assisting with the facility’s inquiry and admissions process. 
• Providing tours of the facility for families/potential residents and assuring admission information and quality tours are available 24 hours per day, 7 days per week.
• Assisting in the orientation of residents and explaining to resident/guardian the room rates, billing procedures, visitors/guest privileges, restrictions, resident care procedures, etc. as appropriate.

Qualifications

• Must possess specific educational and experience requirements such as:
  • A high school diploma or GED.
• Have a thorough understanding of the principles of best receptionist practices.
• Must possess interpersonal skills such as:
  • The ability to follow written and verbal instructions, function independently and make independent decisions when circumstances warrant such action.
  • Personal integrity and the ability to deal tactfully with residents, family members, visitors, government agencies and personnel.
  • The ability to work harmoniously with professional and non-professional personnel.
  • Judgment in prioritizing the performance of tasks, duties, and responsibilities in accordance with established standards, policies and procedures.