What are the responsibilities and job description for the Customer Service and Technical Support position at Astound Broadband powered by Wave?
We are seeking a highly skilled Customer Service and Technical Support professional to join our team at Astound Broadband powered by Wave. As a key member of our customer-facing team, you will be responsible for resolving customer complaints and issues, and providing technical support to our customers.
The ideal candidate will have excellent communication skills, with the ability to provide clear and concise information to customers. They will also possess strong problem-solving skills, with the ability to troubleshoot and resolve technical issues.
We offer a competitive salary of $26.52 per hour, plus benefits including a 401k retirement plan with employer match, medical, dental, vision, life, and STD insurance, floating holidays, paid holidays, and paid sick leave.
Responsibilities:
- Resolve customer complaints and issues
- Provide technical support to customers
- Communicate effectively with customers and internal teams
- Participate in a 24/7 on-call rotation
Salary : $27
