What are the responsibilities and job description for the Full Time Lead Technician position at Astound Broadband powered by Wave?
About Us
Astound Broadband is a leading telecommunications provider in the United States, delivering cutting-edge technology and communications services. We empower our employees to develop their careers through one-on-one training and coaching in a supportive work environment.
Job Summary
We are seeking a highly skilled Broadband Technician Lead to join our team. The ideal candidate will have experience with residential and commercial installations, service/repair, and disconnects of data, video, and phone services on customer premises.
Main Responsibilities
- Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises
- Assist supervisors and technicians with escalations and specialized work orders
- Communicate with leadership and dispatch as needed
- Participate in a 24/7 on-call rotation
Requirements
- 2 years experience as a Technician in the Telecommunications industry (6 months satisfactory metrics with Hybrid Fiber-Coaxial (HFC) network experience preferred)
- Proficiency in problem-solving, time management, and basic computer skills
- Experience with power tools, reading and interpreting NIMS and AutoCAD maps
- Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation
- Strong verbal and written communication skills
- Must possess a valid driver's license with a satisfactory driving record compliant with the company policy
Benefits
- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and STD insurance
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program (after 1 year of employment up to $4,000)
Compensation and Perks
- Broadband Technician Lead: $26.52 per hour
- Home Garaging (If you qualify)
- Paid Training
Culture
We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law.
Salary : $27
