What are the responsibilities and job description for the Voice Account Manager position at Astound?
Description
Position Name : Voice Account Manager
Position Location : Hybrid, Seattle
Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
A Day in the Life of the Voice Account Manager :
- Serve in market to facilitate onboarding and refresher training for mid-sized customers
- Facilitates prioritization of local onboarding through coordination with Market Sales leaders
- Coordinates with Voice Implementation Manager to help guide positive customer journey through post sales process
- Educates assigned customers on network readiness and coordinates with implementation to ensure the use of the LAN Readiness Checklist and supporting software
- Directly conducts customer onboarding both virtually via web conferencing and in-person onsite for customer deployments
- Maintains tracking of completed tasks to validate acceleration of Hosted Voice revenue in market
- Adhere to schedules, guidelines, and requirements in accordance with the organization's product rules while demonstrating the ability to manage priorities.
- Coordinates with Hosted Voice Specialist to ensure effectiveness of customer onboarding materials such as : Tutorials, Presentations, Guides, and Checklists
- Serve as secondary interface with customer for post installation configuration changes and training needs in support of assigned Hosted Voice deployments in designated market
- Completes discovery and demo for customer in coordination with assigned sales engineer on an Individual Case Basis
- Other duties as assigned
What You Bring to the Table :
Education : High school diploma or equivalent; Bachelor's Degree preferred
We're Proud to Offer a Comprehensive Benefits Package Including :
Base Salary : The base salary range in WA for this position is $70,000 - $80,000 annually , plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to WA and may not be applicable to other locations.
Our Mission Statement :
Diverse Workforce / EEO :
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates Only) :
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only) : https : / / www.astound.com / wp-content / uploads / 2023 / 09 / CCPA-Employee-Privacy-Notice.pdf
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $70,000 - $80,000
