Guest Service Agent - Full-Time

Wage - $27.39/Hour

As Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel while delivering outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

ESSENTIAL JOB DUTIES:

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy.
• Verify rate and departure date.
• Confirm and modify information required to complete the registration process as per hotel procedures.
• Check departing guests out of the hotel as per hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
• Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints.
• Adhere to guest safe deposit box procedures.
• Responsible for knowledge of groups and functions in the Hotel on a daily basis.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Attends appropriate hotel meetings and training sessions.
• Complies with our uniform and grooming guidelines.
• Performs other duties as assigned.

BENEFITS:

• Medical (Anthem)
• Dental (Aetna)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accidental, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• Accidental Death & Dismemberment Insurance
• Voluntary Short & Long Term Disability
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Vacation, Holiday, and Sick Pay (Seattle PSST)
• Wellness Works Program
• Education Assistance Program
• $10 meal credit/ Day worked
• Commuter - 40% subsidized
• Room Discounts with any Marriott Brand Hotel (31 different brand globally)
• Additional Room Discounts for select hotels within portfolio
• Two pairs of slip resistant shoes a year

JOB REQUIREMENTS:

• High School Diploma/GED or equivalent is required
• Flexible schedule to include am/pm shifts weekdays, weekends and holidays
• Must have 1-2 years customer service experience, preferably in a hotel setting
• Previous front desk agent and Marriott experience preferred.
• MAST Certification required within 30 days.

Astra Seattle is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to deanne.shawley@astrahotelseattle.com or call (206) 693-6040 to let us know the nature of your request.