What are the responsibilities and job description for the Front Desk (Bilingual Chinese or Spanish) position at Astrana Health?

Description

We are currently seeking a highly motivated, patient-oriented Front Desk receptionist to assist with daily operations in our Synergy Imaging Center. We are looking for someone fluent in Mandarin, Cantonese, or Spanish . This role will report to the Clinical Operations Manager and will allow us to meet the needs of our patients.

Our Values :

Patients First
Empowering the Independent Provider
Be Innovative
Operate with Integrity & Deliver Excellence
Team of One

What You'll Do

Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.

Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.

Provide basic and accurate information in-person and via telephone / email.

Maintain the reception area, keeping it clean and free of clutter.

Handle filing and data entry as requested.

Maintain office security by following safety procedures and controlling access via the reception desk

Must be detail oriented and possess strong organizational skills in a fast-pace environment

Good verbal and written communication skills.

Be able to prioritize workload while remaining flexible.

May be required to work overtime to meet tight deadlines

Highly motivated and able to work with multiple teams simultaneously.

Take telephone messages and provide feedback and answers to patient / physician calls.

Perform other clerical duties such as filing, photocopying, transcribing and faxing.

Other duties as required.

Qualifications

Fluent in Mandarin and / or Cantonese, or Spanish

Must be proficient in computers

High school diploma or GED

You're great for this role if :

Prior experience in administrative roles within a healthcare setting.

You are a go-getter and are adaptable to change in a new environment.

You thrive in a high-volume, fast-paced environment.

Environmental Job Requirements and Working Conditions

This is an onsite position located at 506 W Valley Blvd STE 200, San Gabriel, CA 91776.

This is a full-time position. The schedule is Monday through Friday during standard business hours.

The target pay range for this role is $20-$23 / hr. This salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.

Additional Information :

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Astrana Health (NASDAQ : ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.

Our platform currently empowers over 10,000 physicians to provide care for over 1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.

Salary : $20 - $23

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Front Desk (Bilingual Chinese or Spanish)

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