What are the responsibilities and job description for the Front Desk (Bilingual Spanish or Vietnamese) position at Astrana Health?
Description
We’re looking for a friendly, detail-oriented, Spanish or Vietnamese speaking professional to be the welcoming face of our Garden Grove clinic. As a Front Desk Coordinator, you’ll play a vital role in creating a smooth and positive experience for our patients—from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we’d love to meet you!
What You'll Do
- Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
- Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers
- Provide basic and accurate information in-person and via telephone/email
- Maintain the reception area, keeping it clean and free of clutter.
- Handle filing and data entry as requested
- Maintain office security by following safety procedures and controlling access via the reception desk
- Must be detail oriented and possess strong organizational skills in a fast-pace environment
- Good verbal and written communication skills
- Be able to prioritize workload while remaining flexible
- May be required to work overtime to meet tight deadlines
- Highly motivated and able to work with multiple teams simultaneously
- Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
- Perform other clerical duties such as filing, photocopying, transcribing and faxing
- Other duties as required
Qualifications
- Minimum 1 year of experience working at the front desk of a hospital or clinic
- Fluency in Spanish or Vietnamese
- Experience using electronic health record (EHR) systems for scheduling and patient updates
- Strong communication skills; comfortable interacting with patients, staff, and providers
- Proficient in handling phone calls, messages, and front desk coordination
- Familiar with HIPAA regulations and maintaining patient confidentiality
Environmental Job Requirements and Working Conditions
- The clinic location is 14221 Euclid St Suite G, Garden Grove, CA 92843.
- The total compensation target pay range for this role is $20.00 - $23.00 per hour. This salary range represents our national target range for this role.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
About Astrana Health
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.
Our platform currently empowers over 10,000 physicians to provide care for over 1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Salary : $20 - $23
