What are the responsibilities and job description for the Patient Concierge (Bilingual Spanish) position at Astrana Health?
Description
We are currently seeking highly motivated, patient-oriented, front desk staff. This role will report to the Medical Office Manager and will allow us to meet the needs of our patients.
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Be Innovative
- Operate With Integrity & Excellence
- Work As One Team
What You'll Do
- Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
- Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
- Provide basic and accurate information in-person and via telephone/email.
- Maintain the reception area, keeping it clean and free of clutter.
- Handle filing and data entry as requested.
- Maintain office security by following safety procedures and controlling access via the reception desk
- Must be detail oriented and possess strong organizational skills in a fast-paced environment
- Good verbal and written communication skills.
- Be able to prioritize workload while remaining flexible.
- May be required to work overtime to meet tight deadlines
- Highly motivated and able to work with multiple teams simultaneously.
- Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
- Perform other clerical duties such as filing, photocopying, transcribing and faxing.
- Other duties as required.
Qualifications
- 1 year of work experience at the Front Desk of an outpatient primary care or specialty clinic
- Bilingual English/Spanish
Environmental Job Requirements and Working Conditions
- This position is based in our Wigwam clinic at 8420 S Eastern Avenue Ste 101, Las Vegas, NV 89123.
- The annual total compensation target pay range for this role is: $19-21/hr. This salary range represents our national target range for this role.
Additional Information:
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin,
gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request accommodation.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
About Astrana Health
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.
Our platform currently empowers over 10,000 physicians to provide care for over 1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
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