Quality Health Navigator

Department: Quality - Quality Care Improvement

Location: 1600 Corporate Center Dr., Monterey Park, CA 91754

Compensation: $22.00 - $25.00 / hour

Description

We are looking to hire a highly engaged Quality Health Navigator. This role will report to a Supervisor - Quality Care Improvement and enable us to continue to scale in the healthcare industry.

Our Values:

• Put Patients First


• Empower Entrepreneurial Provider and Care Teams


• Operate with Integrity & Excellence


• Be Innovative


• Work As One Team

What You'll Do

• Member outreach and schedule appointments for members with open care gaps


• Work on select Health Plans and work on performance of select population


• Scan medical records and potentially download records from providers' computer systems


• Maintain medical records in a systematic fashion


• Handle sensitive and private information relating to providers, members, business plans, strategies and other sensitive information


• Relay communication to department as needed

Qualifications

• Minimum of Associate degree; Bachelor's degree or equivalent years of experience preferred


• At least one (1) year of healthcare related experience


• Reliable transportation and willingness to travel between office locations and to provider sites as needed


• Ability to keep a high level of confidence and discretion when dealing with sensitive information


• Ability to prioritize and effectively multi-task


• Excellent organizational skills and strong attention to detail


• Excellent analytical critical reasoning


• Effective interpersonal/professional communication skills


• Excellent customer service skills


• Ability to work independently with limited supervision


• Ability to quickly adapt to various situations


• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)


• Proficiency in electronic calendaring

You are great for this role if:

• You have at least 1-3 years of IPA/MSO/HP experience, or general healthcare experience


• You are fluent in Mandarin/Cantonese


• You thrive in a fast-paced environment


• You are self-driven, a quick learner, patient, and able to work with people of different personalities

Environmental Job Requirements and Working Conditions

• Our organization follows a remote work structure with occasional travel required to the home office or local provider sites. The office location is 193 E. Orange Grove Blvd. Pasadena, CA 91103.


• The total pay range for this role is: $22 - $25 per hour. This salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.

Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.