Data Center Technician II

Key Responsibilities

• Hardware Troubleshooting & Maintenance:

  • Diagnose and repair server hardware, including CPUs, memory, storage drives, and network interfaces.
  • Perform server builds, upgrades, and hardware replacement with precision and efficiency.

• Operating System Troubleshooting:

  • Support and troubleshoot OS issues on Windows, Linux, and other enterprise systems.
  • Identify and resolve driver, boot, and configuration errors.

• Application Support:

  • Analyze and resolve application-level issues related to deployments, updates, and integrations.
  • Collaborate with software teams to troubleshoot performance and connectivity problems.

• Network Troubleshooting:

  • Investigate and resolve network connectivity issues, including VLANs, IP conflicts, and cabling problems.
  • Work closely with network engineers to support the configuration and maintenance of switches, routers, and firewalls.

• Preventative Maintenance:

  • Monitor data center equipment to ensure proper cooling, power distribution, and uptime.
  • Execute regular system health checks and apply updates as needed.

• Documentation & Process Adherence:

  • Accurately document troubleshooting steps, resolutions, and system changes.
  • Follow established operational procedures and recommend process improvements when necessary.

Qualifications

Required:

• CompTIA A Certification (minimum requirement to demonstrate foundational knowledge).
• At least 3 years of experience in troubleshooting hardware, OS, application, and network issues.
• Hands-on experience with enterprise server and network equipment in a data center or similar environment.
• Strong understanding of hardware diagnostics, operating system internals, and basic networking concepts.
• Ability to lift and install equipment weighing up to 50 lbs.

Preferred:

• CompTIA Network Certification (a strong asset).
• Familiarity with hypervisors, RAID configurations, and virtualization platforms.
• Experience with monitoring tools, logging systems, and basic scripting (e.g., Python, PowerShell).

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Salary : $17 - $28