The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV / VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, and support. The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support. Traveling to various client offices on occasion is required.
Event Support
- Hands-on delivery of events either on-site or remotely via Zoom, Vimeo, or Google Meet.
- Work with teams and stakeholders using ticketing or booking system to coordinate events.
- Provide full event production support either on your own for smaller events or as part of a team for larger events.
- Manage the day-to-day housekeeping and maintenance of event spaces.
- Work with clients / stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practices to ensure the event is a success.
- Provide feedback on possible enhancements and improvements to the space.
- Manage client expectations on production issues.
- Liaise across different levels within the immediate team, the client’s organization, and third-party vendors.
- Escalate any operational issues to the appropriate level of support and make suggestions for improvements.
- Produce event-related and other types of reports as requested by the manager.
- Serve as the primary contact for event coordination requiring AV beyond the general meeting setup.
- Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc.
- Consult with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.
- Serve as key contact for third-party AV vendors at venue locations.
- Manage high-profile, global events.
- Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event.
- Basic video encoding and editing skills.
- May operate event production equipment including but not limited to audio mixer, lighting desk, video switcher, and PTZ cameras and operation. Please note that this is not a prime function of this role.
Video / Audio Conferencing
Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call.Manage equipment and software upgrades.Commission and test all new and relocated video conference systems.Assist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.AV Meeting Room Support
Ensure all multimedia / presentation rooms are maintained in good working order.AV equipment set-up and support.Presentation / multimedia meeting room support, including duration support.Assist with support for multimedia broadcasting.Faults & Room Checks
Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.Ensure that all faults are reported in the correct way and in a timely manner.Proactive maintenance / reporting to ensure all AV equipment is always of the highest standard and functioning correctly.Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures.Carry out all power down / up when required, usually involving out-of-hours overtime commitments.General Duties
Maintaining the cleanliness and presentability of all AV rooms, stores, and equipment.Mentor other members of the team, including freelancers.Assist with the training of all technical team members.Advise clients on best practices.Provide regular feedback and service improvements recommendations.Experience & Skills Required
Flexible approach to working schedules to include out of hours (early or late) and weekends.Must have experience in managing events and webinars remotely via Zoom.Working unsupervised.Encoding of video and audio content.Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4, and Flash encoding formats.Operating various types of equipment such as Crestron systems, Qsys core, Dten, Logitech products, projectors, wireless microphones, PTZ camera, etc.Read and understand AV schematics.Data gathering, reporting, metrics, and administrative skills.Liaising with clients and event planners on a daily basis - white glove customer service approach.Excellent customer service skills and experience.AV / VC Systems experience in a corporate environment.Ability to read building schematics and installation diagrams in order to troubleshoot.Understanding of TCP / IP networking.Understanding of different audio and video protocols and codecs required.Ability to draft and present technical reports in English.Providing feedback for service improvements.3 years minimum experience in a similar role.Experience in video editing in Adobe Premiere Pro.Required Qualifications / Skills :
High school diploma or general education degree (GED) and 2 to 5 years’ related experience and / or training; or equivalent combination of education and experience.Builds productive internal and external working relationships.Exercises judgment within defined procedures and practices to determine appropriate action.Ability to think and work independently.Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment.Excellent written and oral communication skills and strong customer service skills.Understanding of reading / understanding architecture, electrical, structural & AV systems drawings.Ability to work day, evening, or weekend shifts and travel to support a distant event if required.Must have valid driver’s license and safe driving record.Preferred Qualifications :
Various certifications.Physical Demand & Work Environment :
Must be able to sit, stand, stoop and bend for extended periods of time.Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other office equipment.Must have ability to climb ladder, scaffolding or transported by lifts.Must have the ability to drive / operate a vehicle in a safe manner.Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds.Must have the ability to perform office-related tasks which may include prolonged sitting or standing.Must have the ability to move from place to place within an office environment.Must be able to use a computer.Must have the ability to communicate effectively.Salary Range
19.65 - $31.02 USD (Hourly)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including :
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only.Dental provided through Cigna (DPPO & DHMO options).Nationwide Vision provided through VSP.Flexible Spending Account for Health & Dependent Care.Pre-Tax Account for Commuter Benefit / Parking & Transit (location-specific).Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera.Corporate Wellness Program.Employee Assistance Program.Wellness Days.401k Plan.Basic Life, Accidental Life, Supplemental Life Insurance.Short Term & Long Term Disability.Critical Illness, Critical Hospital, and Voluntary Accident Insurance.Tuition Reimbursement (available 6 months after start date, capped).Paid Time Off (accrued and prorated, maximum of 120 hours annually).Paid Holidays.Any other statutory leaves, paid time, or other fringe benefits required under state and federal law.J-18808-Ljbffr
Salary : $20 - $31
