Hybrid AV / Deskside Support Technician I
What this Job Entails :
The AV / Deskside Support Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. Traveling to various client offices on occasion is required.
The AV portion is to provide support for corporate AV / VC environments, and confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support.
The Deskside Support portion is to provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will support users in a professional and courteous manner while performing troubleshooting or instructional tasks. They must have basic IT knowledge to carry out instructional documentation.
Scope :
- Follows established procedures on routine work
- Requires following detailed instructions
Your Roles and Responsibilities :
Engage in client-facing support with the utmost professionalism and customer serviceEnsure that SLAs and daily deliverables are met including ticket updatesFollow all policies, standards or safety guidelines that the client requiresAssist with installation of all AV equipment and displays to include : audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systemsHelp perform installation of structured cabling to include pulling, terminating and testing cat5e / 6, video, RGB, HDMI, DVI and audio cablesAssist with inventory, including weekly / monthly stock levels, returning product (RMA) and inventory DOA issuesAssist with problem solving and troubleshooting of any issue that may arise during an installationPerform equipment setups, breakdowns and troubleshoot issues during eventsPerform all necessary pre-event checks as requiredHelp liaise with cross-functional teams and internal users before and during eventsInterface with end users and vendors to address requests and requirementsAssist in identifying and solving issues that impact client conference roomsDeskside Support
Provide professional level assistance in all assigned data center locations and remote points of presence (POP)Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standardsHelp users with performing card / driver updates, adds, or replacements, software upgrades, and associated testingOnsite troubleshooting of user and office IT equipment to include basic network troubleshootingPerform resets / reimages of client hardwareAssist users with ordering hardware ordering and setupsProvide instructional guidance to users in a detailed yet concise mannerOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.Required Qualifications / Skills :
High school diploma or general education degree (GED) and 0 to 2 years' related experience and / or training; or equivalent combination of education and experiencePreferred) Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years' related experience and / or training; or equivalent combination of education and experienceAbility to think and work independentlyExcellent written and oral communication skills and strong customer service skillsExperience with spreadsheets, workflow and project management applications, and administrative software applicationsStrong understanding of wiring and termination skills as well as proper installation techniques of all AV equipmentUnderstanding of reading / understanding architecture, electrical, structural & AV systems drawingsDemonstrate a basic understanding of IT terminology and troubleshootingAbility to work day, evening or weekend shifts and travel to support a distant event if requiredMust have valid driver's license and safe driving recordPhysical Demand & Work Environment :
Must be able to sit, stand, stoop and bend for extended periods of timeMust have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipmentMust have ability to climb ladder, scaffolding or transported by liftsMust have the ability to drive / operate a vehicle in a safe mannerMust be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 poundsMust have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectivelySome positions may require occasional repetitive motion or movements of the wrists, hands, and / or fingersSalary Range
16.28 - $25.71 USD (Hourly)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including :
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees onlyDental provided through Cigna (DPPO & DHMO options)Nationwide Vision provided through VSPFlexible Spending Account for Health & Dependent CarePre-Tax Account for Commuter Benefit / Parking & Transit (location-specific)Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and CourseraCorporate Wellness ProgramEmployee Assistance ProgramWellness Days401k PlanBasic Life, Accidental Life, Supplemental Life InsuranceShort Term & Long Term DisabilityCritical Illness, Critical Hospital, and Voluntary Accident InsuranceTuition Reimbursement (available 6 months after start date, capped)Paid Time Off (accrued and prorated, maximum of 120 hours annually)Paid HolidaysAny other statutory leaves, paid time, or other fringe benefits required under state and federal law
Salary : $16 - $26
