Network Operations Engineer - Manager

Company Overview

Astreya is a global IT solutions provider delivering cutting-edge technology services to some of the world’s most innovative companies. We specialize in IT operations, network management, and digital transformation, ensuring seamless service delivery across diverse industries.

Position Summary

The NOC Manager will oversee Network Operations Engineers, ensuring operational efficiency, continuous improvements, and effective network monitoring, troubleshooting, and support for a large-scale data center environment. This role requires deep expertise in network infrastructure, routing, troubleshooting, and operational support within mission-critical environments. The NOC Manager will oversee incident management, ticketing workflows, and performance metrics, ensuring full adherence to Client-approved Methods of Procedure (MOPs) and escalation protocols.

Key Responsibilities

Operational Management & Service Delivery

• Manage a team of  Network Operations Engineers, ensuring operational performance aligns with Service Level Agreements (SLAs) and established efficiency goals.

• Lead network troubleshooting and issue resolution, ensuring adherence to Client-approved MOPs and escalation procedures.

• Drive efficiency improvements in ticket management, incident response, and root cause analysis.

• Ensure timely and accurate reporting on service delivery metrics, incidents, and operational performance.

• Oversee ticket lifecycle management, ensuring accurate documentation, timely updates, and continuous process improvements.

Technical Leadership & Network Operations

• Monitor and manage network infrastructure, including switches, routers, firewalls, VLANs, DNS, BGP, OSPF, and MPLS.

• Lead network circuit repair efforts, troubleshooting both logical and physical components, such as routing, patch panels, optics, and cabling.

• Work with internal teams and third-party vendors to ensure timely network faults and incidents resolution.

• Ensure proper execution of hardware RMA processes, including asset tracking and vendor coordination.

• Ensure proactive data center network health monitoring, identifying and escalating risks before failures occur.

Incident & Escalation Management

• Manage and oversee network incidents, ensuring proper diagnosis, tracking, and resolution.

• Ensure smooth communication with cross-functional teams regarding upcoming maintenance, incidents, and general network operations.

• Monitor network infrastructure ticket queues, taking action on alerts or tickets per Client-approved SOPs and SLAs.

• Escalate technical issues appropriately to the designated escalation points, ensuring timely resolution.
   

Process & Service Improvement

• Define and track performance KPIs, such as Mean Time to Repair (MTTR) and network uptime metrics.

• Continuously refine ticketing workflows and incident response processes to improve efficiency.

• Ensure compliance with audit and reporting requirements, maintaining accurate documentation of all network activities.

Team Leadership & Training

• Recruit, train, and mentor NOC engineers, fostering a high-performing team culture.

• Define onboarding processes for new hires, ensuring familiarity with Client tools and troubleshooting methodologies.

• Develop and execute employee retention strategies, ensuring high engagement and satisfaction.

• Conduct regular performance reviews, identifying areas for improvement and career growth.

Required Skills & Qualifications

Technical Skills

• Strong understanding of Data Center Networks: Routing, switching, IP networking, VLANs, DNS, BGP, OSPF, and MPLS.

• Expertise in network troubleshooting: Experience isolating faults and resolving network issues, including circuit and hardware troubleshooting.

• Proficiency in network monitoring tools and incident management frameworks.

• Familiarity with enterprise and service provider network hardware platforms (e.g., Cisco, Juniper, Arista).

• Knowledge of ITIL frameworks, incident response, and best practices in network operations.
   

Leadership & Management Skills

• Proven experience managing NOC engineers, setting performance expectations, and ensuring SLA compliance.

• Strong ability to manage high-pressure incidents, ensuring timely escalation and resolution of network issues.

• Experience working cross-functionally with network engineers, operations teams, and business stakeholders.

• Ability to optimize operational workflows, reducing ticket resolution times and increasing efficiency.

Experience & Education

• Bachelor’s degree in Computer Science, IT, Networking, or related field (or equivalent experience).

• 8 years of experience in network operations, data center management, or enterprise IT infrastructure.

• 3 years of experience leading a NOC team or similar network support function.

• Preferred Certifications:

  CCNP (Cisco Certified Network Professional)

  JNCIP (Juniper Networks Certified Professional)

  ITIL v4 Certification

  PMP (for project management experience)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Salary : $91,086 - $143,820