Program Manager

Position Summary

The successful candidate will be responsible for managing Programs supporting projects within the IT

Infrastructure and Cloud Services Portfolio. Their role is to ensure that our team meet the client’s

expectations by delivering Project on time, within budget, in scope, and with high quality.

Ensures projects are operating effectively. Responsibilities typically include some or most of the

following in support of Program Management to ensure attainment of program metrics / objectives.

Full understanding of Program Management and Project Management activities both in

Waterfall and Agile.

Full understanding of Agile and Waterfall Methodologies

Ability to develop templates, roadmap, reports, metrics, necessary documents

Measuring and reporting on success of the program

Identifying and maintaining strong working relationships with all strategic programs and

partners

Communicates and champions the infrastructure requirements necessary to execute the IT

portfolio.

Ensures compliance to Standards / regulations and governance processes.

Highly collaborative, able to work cross-functionally; possessing the ability to forge relationships

and partner effectively.

Job Responsibilities

Provides IT services that include planning, development, implementation, and support for

systems solutions required for the PG&E. Network Infrastructure, Fiber, Data Center

Technologies, and User Device Technology.

Utilizes various tools and techniques for estimating costs associated with a project / program

including physical, financial, and human capital costs.

Leads the effort in creative approaches to problem solving and quality deliverables supporting

business needs.

Accountable for negotiating conflicts and ensuring identified issues are resolved.

Provides leadership and motivation to team members.

Establish comprehensive service level agreements.

Ensures that the project / program outcome reflects the goals of the organization / business.

Ensures timely and effective communication regarding the mapping of initiatives to business

goals to business partners, including presenting information to IT and business leaders outlining

portfolio specifics.

Acts as a liaison and conduit for information flow between the department team and the rest of

the IT and business community, as well as with appropriate external stakeholders; manages the

efficient and effective resolution of issues.

Internal

Monitors program results against technical specifications.

Ensures appropriate resources are assigned to each project / program.

Develops and manage to a set of meaningful metrics to demonstrate the efficiency and

effectiveness of the team on a monthly, quarterly, and yearly basis.

Ensures compliance to standards / regulations and governance processes.

Develops and manages department budgets, regularly monitoring expenses against forecast,

providing explanation or justification for budget items and / or variances.

Identifies new partners, technologies, and delivery channels.

Communicates project status to all stakeholders.

Monitors, evaluates status, and reports on projects.

Communicates (oral and written) with peers inside and outside of the department, providing

information or exchanging data.

Qualifications

Minimum :

Bachelor’s Degree or equivalent experience

Job-related experience, 8 years

Desired :

Master’s Degree in job-related discipline or equivalent experience

SAFe RTE, Scrum Master, or PMI PMP Certification