What are the responsibilities and job description for the Técnico de operaciones de red position at Astreya?
Tier 1 NOC Engineer JD
Position Summa
ryThe Tier 1 NOC Engineer will be the first point of contact for network monitoring, troubleshooting, and incident resolution in a data center network environment. This role is responsible for proactively identifying network issues, managing tickets, escalating incidents as needed, and ensuring the stability of critical network infrastructur
e.The Tier 1 NOC Engineer will operate within a structured ticketing system, ensuring efficient alert acknowledgment, fault isolation, and escalation processes. They will follow documented Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to drive continuous operational improvements and maintain high availabilit
y.
Key Responsibili
- tiesNetwork Monitoring & Incident Resp
- onseOperate and troubleshoot Data Center networks, including associated routing and switching devi
- ces.Perform fault isolation and resolution based on troubleshooting outco
- mes.Detect and diagnose various error/failure conditions across a range of network device ty
- pes.Coordinate with smart hands teams and network equipment manufacturers to resolve issues and restore serv
- ice.Work cross-functionally and cross-regionally with other network operational support te
- ams.Partner with internal teams to escalate and restore service, minimizing impact to operati
- ons.Incident Response & Ticket Management Ti
- cketMonitor the DC network infrastructure ticket queue, taking action on alerts or issues in accordance with Service Level Agreements (SL
- As).Acknowledge, track, and document all incidents, ensuring detailed records of troubleshooting steps and resolution proces
- ses.Categorize incidents based on severity, impact, and urgency, ensuring proper prioritizat
- ion.Manage and escalate critical events, maintaining clear and concise communication with stakehold
- ers.Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketing syst
- ems.Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence to operational workfl
- ows.Process Optimization & Documenta
- tionDocument and optimize operational processes and procedures, ensuring best practices are follo
- wed.Support deployment, move, add, and change teams for data center network operati
- ons.Partner with audit teams to ensure accurate inventory and documentation of network infrastruct
- ure.Follow Return Merchandise Authorization (RMA) processes and procedures for all relevant vend
- ors.Maintain up-to-date documentation on network changes, such as VLANs, subnet configurations, and DNS upda
- tes.Automation & Continuous Improve
- mentContribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiency improveme
- nts.Identify areas for automation and participate in developing solutions using scripting or coding skills (Python, C, C preferr
- ed).Recommend enhancements to monitoring tools, ticketing workflows, and operational best practi
ces.
Required Qualifications &
- SkillsTechnical
- SkillsUnderstanding of networking fundamentals, including IP addressing, VLANs, routing, and swit
- ching.Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or sim
- ilar).Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equiva
- lent).Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transce
- ivers.Ability to diagnose and isolate Layer 1–3 network issues and escalate as n
- eeded.Basic knowledge of command-line interfaces (CLI) for routers and switches is a
- plus.Soft Skills & Work
- EthicStrong problem-solving skills with a proactive approach to troublesho
- oting.Excellent communication and documentation skills for incident reporting and escal
- ation.Ability to work in a fast-paced environment, prioritizing tasks effect
- ively.Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network document
- ation.Experience & Edu
- cationAssociate’s or Bachelor’s degree in IT, Networking, or a related field (or equivalent experi
- ence).1-2 years of experience in a technical support, help desk, or NOC role pref
- erred.Certifications pref
- erred:CCNA (Cisco Certified Network Asso
- ciate)Network (Co
