Patient Acccess and Financial Services Manager

About Astria

The Astria Health system, headquartered in the heart of the state of Washington’s wine country in the beautiful Yakima Valley, is the largest non-profit healthcare system based in Eastern Washington. Astria Health is the parent non-profit organization of Astria Sunnyside Hospital and Astria Toppenish Hospital and delivers care throughout the Valley through its Astria Health Hospitals and its Astria Ambulatory Care model focused on delivering the highest level of ambulatory and outpatient care in convenient locations in both the Lower and Upper Yakima Valley. Astria Ambulatory Care is designed to meet the changing lifestyles and diverse needs of those living and working throughout the region.

Across our healthcare network, you will find a dynamic range of meaningful careers and opportunities for growth and safe workplaces. Whether we use our expertise in accounting, human resources, finance, planning, marketing, or our clinical services in any of our operational divisions, our shared passion for providing exceptional healthcare to our communities motivates us to achieve excellence each day. If you share our passion, we want to hear from you.

Our operating principles define how we come together as a team to do our work. They reflect Astria Health’s unique view on what’s important and right - being a leader in providing innovative, exceptional rural healthcare solutions with kindness and dignity. Documenting this core aspect of our culture helps employees make good decisions independently, cultivate trust through accountability, and go beyond the expected. We believe in continuously escalating the bar for talent and performance because we are obsessed with a commitment to excellence and patient care. It also helps candidates consider career opportunities and evaluate whether they will thrive at Astria Health.

Astria Health is seeking a Patient Access and Financial Services Manager to join our team!

What you get to do everyday!

As the Patient Access and Financial Services Manager, you will be responsible for overseeing patient access operations at two hospital facilities and direct management of patient registration, scheduling, insurance verification, and front desk activities, ensuring efficient and patient-centered access to healthcare services. You will:

• Leadership & Management: Lead and manage the patient access team, including registration, admissions, and scheduling staff, to ensure a seamless patient experience and operational efficiency.
• Process Improvement: Identify, develop, and implement process improvements to enhance patient access workflows, reduce wait times, and increase patient satisfaction.
• Staff Training & Development: Oversee the training and development of staff, ensuring they understand patient access procedures, technology, and compliance requirements.
• Compliance & Quality Assurance: Ensure adherence to healthcare regulatory standards (e.g., HIPAA) and organizational policies. Maintain high levels of accuracy in patient records and billing information.
• Performance Monitoring: Track KPIs such as wait times, registration accuracy, and patient satisfaction, and develop strategies to improve results.
• Patient Communication: Foster a positive environment for patients, responding promptly to inquiries, addressing complaints and ensuring a smooth and compassionate registration and admission process.
• Collaborative Partnerships: Work closely with other departments (billing, clinical teams, IT) to resolve issues, implement technology solutions, and ensure alignment across patient access functions.
• Performs other duties as assigned
• Adheres to the core values and standards of the organization.

• Minimum of five years of experience with patient access operations.
• Minimum of five years of experience in a leadership position in acute care hospital operations, managing the registration, appointment scheduling, and insurance verification processes.
• Demonstrated proficiency of HIPAA and patient privacy standards.
• Oral and written fluency in the English language.

Preferred Qualifications and Education.

• Bachelor’s degree in Healthcare Administration, Business Administration or a related field.

This position is not a designated safety-sensitive position.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. As required by various pay transparency laws, we share a competitive compensation range for candidates hired into each position. Pay is influenced by factors specific to applicants, including but not limited to skill set, level of experience, and certification(s) and/or education. This position is not associated with a union contract.

Astria Health is an Equal Employment Opportunity employer!

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics.

Astria Health employees must adhere to the Company’s security policies and Code of Ethics.

Individuals needing accommodation in the application and testing process or need this job announcement in an alternative format may call Human Resources at 509-837-1628, at least two days before the need.

Please note Astria Health does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.