What are the responsibilities and job description for the Customer Service Representative position at Astrix Technology?
Customer Service Representative
ITBridgeport, CT, USPay Rate Low : 18 | Pay Rate High : 20 Added - 23 / 01 / 2025Apply for JobOur client, a world-leading medical device company focused on improving lives through innovative, consumer-centered solutions is seeking a Customer Service Representative. With a global presence spanning 30 countries, this is your chance to join an industry trailblazer making a difference every day.
Pay :
20 / hr
Type :
3-month contract
Responsibilities
Has thorough knowledge of prices, delivery, promotional mailings, and any other information that is needed to answer customer calls. Handle all incoming contacts from internal & external customers. Provide information and resolution to customer queries and issues. Enter all orders. Handle calls pertaining to product and service complaints and enter all relevant information into the complaint tracking system. Triage service & repair calls to resolve the issue or contact the appropriate department to help the customer with resolution. Acts as a point of contact for daily operational questions / information as it relates to a specific area of assignment. Maintains service documents / tools used by department (both on and off-line) for specific area of assignment.
Requirements
Must have 3 years in a call center environment Demonstrates strong interpersonal and communication skills. Ability to multi-task with minimal supervision. Possesses accurate data entry and strong organizational skills.INDBHWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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