Application Manager - Costa Mesa, CA

COMPANY BACKGROUND
Astro Pak is the nation's leading precision cleaning and passivation contractor specializing in on-site cleaning of high purity gas and fluid systems, as well as precision cleaning of components and hardware at the company’s Cleanroom facilities. Astro Pak provides services to over 15 sectors including: Biotechnology, Pharmaceutical, Aerospace, Semiconductor, and other selected Industrial markets. The company, founded in 1959, has performed on-site precision chemical cleaning in every State of the Union as well as several projects in Asia, continental Europe, England, Ireland and Mexico.

POSITION OPPORTUNITY
The Application Manager will be responsible for overseeing the management, support, and optimization of Microsoft Software as a Service (SaaS) applications, including Microsoft Dynamics 365 CRM and Microsoft Dynamics GP. This role involves working closely with various business units to ensure these applications support business processes effectively, managing their lifecycle, ensuring seamless integration with other systems, and optimizing their performance.

Essential Duties / Responsibilities

• Microsoft SaaS & Dynamics Applications Management
  • Manage and oversee the operation of Microsoft SaaS applications, with a focus on Microsoft Dynamics 365 CRM and Microsoft Dynamics GP.
  • Ensure that all applications are updated, optimized, and functioning correctly, meeting business requirements and objectives.
  • Monitor application performance and resolve any operational issues related to Dynamics 365 CRM, Dynamics GP, and other Microsoft SaaS solutions.
  • Coordinate updates and patches for Dynamics 365 CRM and GP, ensuring compatibility with business processes and minimal disruption.
• System Integration & Customization
  • Lead the integration of Microsoft Dynamics 365 CRM and Dynamics GP with other enterprise systems (e.g., ERP, HR, finance, etc.), ensuring seamless data flow and process optimization.
  • Work with internal teams and external vendors to customize the applications based on business needs, ensuring the system is tailored to organizational requirements.
  • Coordinate and manage data migrations or upgrades for Dynamics 365 CRM and GP, ensuring
    accurate data transfer and minimal disruption to operations.
• User Support and Training
  • Provide ongoing support for users of Microsoft Dynamics 365 CRM and Dynamics GP troubleshooting issues and resolving technical problems.
  • Design and deliver training sessions for end-users to improve adoption and enhance the user experience within Dynamics 365 CRM, Dynamics GP, and other Microsoft SaaS solutions
  • Create and maintain user guides, training materials, and documentation for all relevant applications
• Vendor and Stakeholder Management
  • Work closely with Microsoft and third-party vendors to ensure the efficient delivery of services, including troubleshooting, updates, and new feature implementations
  • Collaborate with key business stakeholders to identify areas of improvement and align application functionality with business goals.
• Security and Compliance:
  • Ensure that Microsoft Dynamics 365 CRM and Dynamics GP comply with relevant security standards, data protection regulations (e.g., GDPR), and company policies.
  • Implement and manage security protocols, including user access controls, to ensure the integrity and confidentiality of business-critical data.
  • Coordinate regular security audits and assessments for the applications.
  • Continuous Improvement:
  • Stay up-to-date with the latest features, functionalities, and updates in Microsoft SaaS applications, including Dynamics 365 CRM and Dynamics GP.
  • Evaluate new features, modules, or Microsoft technologies that could improve business processes and provide recommendations for enhancements or upgrades.
  • Identify and drive process improvements to ensure the optimal use of Microsoft applications across the organization
• Performance and Reporting:
  • Develop and manage KPIs to track the performance, reliability, and user satisfaction of Microsoft SaaS applications
  • Provide regular reports on application performance, issues, and progress to senior management and other stakeholders
  • Ensure that application performance is monitored and that any potential issues are proactively addressed to avoid disruptions.

Qualifications

Education/Training/Certifications: Bachelor's degree in a technical discipline or equivalent experience required

Related Experience: 5 years of experience in managing Microsoft SaaS applications, including Microsoft Dynamics 365 CRM and Microsoft Dynamics GP. Experience with system integration, data migration, and customization within the Microsoft ecosystem required.

Knowledge/Skills/Abilities:

• Strong knowledge of Microsoft Dynamics 365 CRM modules (Sales, Marketing, Customer Service) and Microsoft Dynamics GP (Financials, Payroll, Inventory).
• Proficiency in SQL and/or knowledge of querying tools used for reporting and troubleshooting within Dynamics 365 and GP.
• Familiarity with Power Platform (PowerApps, Power Automate, Power BI) is a plus.
• Strong communication skills, both technical and non-technical, to collaborate effectively with internal teams and vendors.
• Legal capacity to comply with federally mandated requirements of the U.S. Export Control Laws.

Environment

• Must be able to perform above listed duties/responsibilities in the field and field offices.
• Must be able to travel occasionally to other locations.
• Will be exposed to dusty and noisy conditions periodically.

Physical Requirements

• Standing
• Walking
• Sitting
• Use of hands, fingers
• Reaching with hands and arms
• Climb and balance
• Stoop, kneel, crouch or crawl
• Talk and hear
• Distance vision (clear vision at 20 feet or more)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

Salary and Benefits: 

• The pay for this position has a salary of $125,000 to $135,000 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. In addition to highly employer-subsidized medical, dental, and vision plans, Astro Pak offers competitive retirement savings and 401k plans, flexible spending, family leave, training and paid time off. 

Astro Pak Corporation is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Astro Pak prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

Salary : $125,000 - $135,000