Customer Relationship Manager - Middleton, WI

Company Background
Astro Pak is the nation's leading precision cleaning and passivation contractor specializing in on-site cleaning of high purity gas and fluid systems, as well as precision cleaning of components and hardware at the company’s Cleanroom facilities. Astro Pak provides services to over 15 sectors including: Biotechnology, Pharmaceutical, Aerospace, Semiconductor, and other selected Industrial markets. The company, founded in 1959, has performed on-site precision chemical cleaning in every State of the Union as well as several projects in Asia, continental Europe, England, Ireland and Mexico. 

Position Opportunity
Are you an energetic professional with a strong work ethic who demonstrates enthusiasm, persistence, strong organizational and communication skills and the ability to listen to customers' needs and proactively offer solutions? If so, then this may be the job for you. 

The Customer Relationship Manager (CRM) is responsible for partnering with and supporting a Regional Sales Team. This person assists in managing the Sales Pipeline, updates CRM to reflect all current communications with clients, receives incoming calls and ensures a great customer experience by navigating deal stages, handoffs and follow-ups. Additionally, the CRM will ensure that all sales records in the database are properly maintained and updated.

Essential Duties / Responsibilities

• Collaborate with Technical Sales Manager, Account Development Manager and Estimator to identify and track all established customer opportunities within region
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Engage with Astro Pak’s established customers as well as Astro Pak’s Sales and Estimating teams via phone and email to follow up on quotes, inquiries, bid’s proposed, and project start dates.
• Trade shows, industry events, etc.; engage in relevant industry associations
• Fully cultivate sales opportunities with existing customers with acquisition of RFQ and necessary RFQ documents
• Identify all bidding parties for secured projects with existing customers before the bid due date to supply a proposal to all active bidders, handing this information off to Estimator
• Monthly: Actively participate in Sales and Location team meetings
• Incorporate the company’s Values, Vision, Mission and learn the company history
• Read relevant sales department reading materials to stay abreast of market changes

Other Duties / Responsibilities

• Handle multiple tasks simultaneously
• Competence to comply with all safety policies, practices and procedures
• Other duties as assigned by Manager

Qualifications

Education/Training/Certifications: Must have a high school diploma. Prefer some college, preferably in business or technical field.  Individual must possess excellent presentation/communication skills and the ability to work under minimal or no supervision.  Being mechanically inclined, in order to read and understand mechanical drawings, is a plus.

Related Experience: Have a successful and quantifiable track record (2-4 years) in a quota-driven sales environment.  A knack for prospecting and selling technical services and familiar with the pharmaceutical or water systems industries is a plus

Knowledge/Skills/Abilities:  

• Excellent computer skills using CRM database, Microsoft Word, Excel, PowerPoint, etc.
• Effective communication skills in both verbal and written (training / presentations /report writing)
• Ability to interact at all levels of company and with people of various backgrounds and experience
• Sales-driven, self-motivated, energetic, persuasive, organized, independent, with an entrepreneurial spirit
• Must possess the ability to learn our service offering, systems we process, and the impact chemistry has on metals
• Up to 10% overnight travel by land and/or air

License: Possess a valid class “C” driver’s license and an acceptable driving record

Environment:

• Must be able to perform above listed duties/responsibilities in the field and/or client site or field offices.
• May be exposed to dusty and noisy conditions periodically

Physical Requirements:

• Standing
• Walking
• Sitting
• Use of hands, fingers
• Reaching with hands and arms
• Climb and balance
• Stoop, kneel, crouch or crawl
• Talk and hear
• Distance vision (clear vision at 20 feet or more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

Benefits:

• In addition to highly employer subsidized medical, dental, and vision plans, Astro Pak offers competitive retirement savings and 401k plans, flexible spending, family leave, training, paid time off, travel pay/per diems and competitive salaries with overtime opportunities.

Astro Pak Corporation is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Astro Pak prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.