Demo

Help Desk Technician

Astute Technology Management LLC
Columbus, OH Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/19/2025

Job Description

Job Description

Central Ohio's premier Managed IT provider is looking to add to our talented and committed team of technical experts. Our culture of professional development, team-focused daily operations, and excellence in service consistently attracts the best of the best in the technical world. Our Help Desk Technicians troubleshoot, advise and build solutions for our valuable client's technology infrastructure. Your skills will be the foundation for our support desk talent pool as you serve as a technical advocate for our client's front-line and executive-level employees. You will be relied upon to provide definitive solutions to our client's hardware and network issues with the help desk expertise our customers know and count on.

We offer an outstanding benefits package to our valuable employees :

  • Financial assistance for ongoing professional development and training
  • Positive, team-focused environment
  • 100% paid employee health, fully funded Accidental Death, Short- and Long-Term Disability insurance
  • Affordable Dental and Vision Plans
  • Flexible PTO with Flex Time option
  • Team lunches and outings
  • 401k with 4% company match, fully vested on eligibility

Location : Columbus, Ohio

  • This is Not a Remote Position
  • Classification : Full Time

    Hours : 8 AM to 5 PM or 9 AM to 6 PM, Monday through Friday with ability to work occasional overtime

    Salary : $19.00 to $24.00 / hour plus benefits

    Responsibilities :

  • Respond to incoming support calls and emails
  • Triage support requests and assign to appropriate level of technician
  • Manage the Field Technician and Field Engineer deployment calendar
  • Ensure SLA's of tickets are met each day
  • Work with the support team to manage ticketing que's
  • Open / Work / Close Help Desk Tickets
  • Provide Our Clients With Mobile Device, Desktop, and Laptop Support
  • Efficiently Install / Configure Desktop (Windows and Mac) Operating Systems
  • Migrate User Data
  • Provide Our Clients with Office 365 Support and Guidance
  • Troubleshoot / Remediate Hardware, Software, Network, and Printing Issues
  • Facilitate New Device Configuration onto Client Networks
  • Complete and Articulate Customer Network Audits
  • Create Client Infrastructure Documentation
  • Minimum Qualifications :

  • Help Desk or Technical Support Experience
  • Exemplary Customer Service Skills
  • CompTIA A and Network (or Commitment to Completing Within 6 Months of Hire)
  • MTA - Operating, Networking, and Security Fundamentals (or equivalent)
  • Basic network troubleshooting skills
  • Experience with Windows and MacOS
  • Salary : $19 - $24

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Help Desk Technician?

    Sign up to receive alerts about other jobs on the Help Desk Technician career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Astute Technology Management LLC

    Astute Technology Management LLC
    Hired Organization Address Dublin, OH Part Time
    Astute Technology Management is a leading Managed Services Provider seeking a talented and motivated Human Resources Gen...
    Astute Technology Management LLC
    Hired Organization Address Columbus, OH Full Time
    The Client Account Manager serves as the liaison between the Service team and our valued clients. Client Account Manager...

    Not the job you're looking for? Here are some other Help Desk Technician jobs in the Columbus, OH area that may be a better fit.

    Help Desk Technician

    MKD Electric, Columbus, OH

    Help Desk Technician

    Proteam Solutions, Columbus, OH

    AI Assistant is available now!

    Feel free to start your new journey!