What are the responsibilities and job description for the Senior Systems Engineer position at Astute Technology Management?
Astute Technology Management is a fast-growing company focused on providing superior managed IT services to Small and Medium sized Business customers throughout Central and Southern Ohio. Our vision is to provide exceptional IT support and network security to clients throughout the Eastern United States. We are a customer service focused organization that provides cybersecurity solutions, outsourced IT support and network management. We take pride in the unrivaled service that we offer to our customers. Our proven reputation for comprehensive network security and extraordinary help desk support has been built through years of dedication.
**This position is on-site in our Columbus, Ohio office. Hybrid option available after 60 days of employment.
Minimum Requirements
- 5 to 10 Years of experience in network and server management with proven examples of increased technical responsibility
- Minimum 2 years help desk experience
- Excellent problem-solving skills with a focused team approach as this is an escalation position for Tier I and II Technicians
- Self-Motivated
- Experience resolving desktop/laptop issues and advanced network issues
- Experience with Windows 10/11 and Windows Server OS
- Experience with Hyper-V and VMWare, Microsoft Azure, 365 Admin, SharePoint and Exchange Online and SQL
- Comfortable interacting with customers, working independently and multi-tasking
Preferred Qualifications
- Bachelor of Science in Information Technology or related field
- Comp TIA A , Network and Security
- CCNA
- Microsoft 365 Platform Certifications
Duties and Responsibilities
- Planning and implementing network infrastructure builds and changes
- Planning and implementing migration services for clients
- Configuring and deploying firewalls, switches, access points and related hardware
- Troubleshooting complex network and server issues
- Help Desk Related by opening, working and closing help desk tickets
- Respond to incoming support calls and emails
- Mobile Device, desktop and laptop support
- Install/Configure/Troubleshoot Windows OS, Server OS and Virtualization and MacOS
- Migrate User Data
Licenses and Registrations
- Valid driver's license
Physical Demands
Benefits Package
- Financial assistance for ongoing professional development and training
- 100% paid employee health insurance premiums
- 100% paid AD&D, STD and LTD
- Low-Cost Dental and Vision Plans
- Flexible PTO and Flex Time Scheduling
- Mobile phone allowance
- Team lunches and outings
- Retirement savings with company match. Fully vested on hire.
