System Engineer

Overview

Position Title: Systems Engineer

Department: Services

Compensation Breakdown: 100% Service

Location: Columbus, Ohio

Regular Hours: 40 M-F 8am to 5pm EST

Pay Range: $70,000.00 to $90,000.00 Annual Salary

Full or Part Time: Full-time

Exempt or Non-Exempt: Exempt

PTO Classification: S1 or S2

Supervisory Position: No

Description

Astute Technology Management is a fast-growing company focused on providing superior managed IT services to SMB customers throughout Central Ohio. Our vision is to provide exceptional IT support and network security to SMBs throughout the Eastern United States. We are a customer service- centric organization that provides cybersecurity solutions, outsourced IT support and network management and take pride in the unrivaled service that we offer to our customers. Our proven reputation for comprehensive network security and extraordinary help desk support has been built through years of dedication.

This position will serve as the escalation point for our Level I and Level II technicians. Network administration and server management experience is a must. This person must exhibit excellent problem-solving skills, a keen attention to detail and a high level of accountability with their work. A cybersecurity focused approach is required.

Minimum Requirements

• 5 years Help Desk experience
• Customer Service experience
• Bachelor of Science in Information Technology preferred
• CompTIA A
• CompTIA Network or CCNA
• CompTIA Security
• Microsoft 365 Platform Certifications preferred
• Minimum 5 Years of technical support experience with proven examples of increased technical responsibility
• Experience resolving desktop/laptop issues
• Experience resolving advanced network issues
• Experience with Windows 10/11
• Experience with Windows Server OS
• Experience with HyperV and VMWare
• Experience with Microsoft Azure
• Experience with Microsoft products (Microsoft 365 Administration, SharePoint Online, Exchange Online, SQL, etc)
• Comfortable interacting with customers
• Comfortable working independently
• Ability to work on multiple tasks simultaneously
• Willing to travel to client locations as needed

Duties and Responsibilities

• Planning and implementing network infrastructure builds and changes
• Planning and implementing migration services for clients
• Configuring and deploying firewalls, switches, access points and related hardware
• Troubleshooting complex network and server issues
• Help Desk Related
• Respond to incoming support calls and emails
• Open/Work/Close Help Desk Tickets
• Mobile Device Support
• Desktop/Laptop Support
• Install/Configure/Troubleshoot Windows OS and MacOS
• Migrate User Data
• Install/Configure/Troubleshoot Windows Server OS
• Install/Configure/Troubleshoot Server Virtualization
• Configure/Troubleshoot Microsoft 365 Tenants
• Troubleshoot/Remediate Hardware Issues
• Troubleshoot/Remediate Software Issues
• Troubleshoot/Resolve Network Issues
• Troubleshoot/Resolve Wireless Issues
• Monitor/Diagnose/Remediate High Priority Alerts
• Backup and Disaster Recovery Support
• Setup Devices (i.e., Workstations, Printers, Mobile Devices, etc.) on Network
• User/Access Provisioning Management
• Audit Customer Networks Provide and Maintain Client Infrastructure Documentation

Licenses and Registrations

• Valid driver's license

Physical Demands

While performing the duties of this job, an individual is regularly required to talk and hear. The person must occasionally lift and/or move up to 50 pounds. The individual is frequently required to stand, walk, sit, drive a vehicle and use hands and fingers to handle or feel, and reach with hands and arms. The person must have good close and distance vision, be able to distinguish color and focus easily. The person may be required to climb up and down tall ladders, several flights of stairs and use elevators. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.